Apple Configurator Redemption Codes

[its_sam]

I've been using Apple Configurator for a long while now and I'm fairly confident using it. We have 30 iPads and have a small number of paid apps which we purchased through the Volume Purchasing Program.

 

All was working well until one iPad went walk about - never to be seen again.

 

I have since replaced the missing iPad with a spare we had on site, but the redemption codes are still assigned to the old one.

 

How can I assign the codes to the new device?

[fairm010]

Pretty sure you select the missing device in Configurator and click Devices > Unsupervise making the license available although I've not had to deal with this yet touch wood.

[its_sam]

I didn't think Configurator allowed you to unsupervise a device without it being plugged in?

 

I've emailed Apple VPP to see if they can send out some more redemption codes to replace the one's we lost.

[fairm010]

Yeah I just tries it and it asked to connect the device. Stupid Apple, assuming their products cannot be lost!