HP Laser Jet 3600 Print issues

[speckytecky]

We have a HP Laser Jet 3600N printer USB connected to a 64 bit Windows 7 PC. It has, until yesterday been printing fine and dandy but yesterday it decided that it will print ok from SIMS but refuses from MS Office 2010 applications. Done he uninstall and reinstall bit and it comes up as a happy printer but the problem persists. Any thoughts or suggestions please fellow Edugeekers?

[Zezima]

Have you checked to see if you notice anything in the event viewer logs on the pc? there might be something in there that will give some hints.

 

also, some printers allow you to print off logs from the physical interface on the printer. These might help give you a clue?

[speckytecky]

It's a right odd one this. WE have two of these old beasties in the school. One is absolutely fine but on Monday this other one suddenly took it upon itself to print perfectly from O365 mail and SIMS but steadfastly refuses to print Word Documents. AS it's the Head's PA's Printer I need to sort it!

[speckytecky]

Resolved now gals and guys. Remarkably after the latest 'hefty' bunch of updates applied to the Win 7 client and it restarted, despite there being no HP driver among them the printer has been printing from Word again. Haleluliau!