[sims] Teacher app error for one user

[RLR]

Hello,

 

We've got around 200 teachers now using the SIMS teacher app. However, we have one teacher that is constantly getting this error message when logging into the app: "A server error has occured - There has been a problem when trying to get the users details. If the problem persists please contact your IT support team. I've also attached a screen shot of what's happening.

None of our other teachers are getting this and I've tried reinstalling the app and creating new association codes.

 

I have posted a screen shot below of what this user is getting.

 

 

Any help will be appreciated.

[Rabsdd]

I had the same issue - try going into systems manager in SIMS and check the roles of the user. We had the issue as the teacher was an x-pupil and the role was pupil, user, employee but not teacher. When we assigned the user the role of teacher the problem was solved.

[Wubbalubbadub]

We used to get this randomly for certain users every now and then... We got a patch from capita which reduced it. But the only real work around for now was too restart the "sims services manager" service on the server.

[RLR]

I had the same issue - try going into systems manager in SIMS and check the roles of the user. We had the issue as the teacher was an x-pupil and the role was pupil, user, employee but not teacher. When we assigned the user the role of teacher the problem was solved.

 

 

This seems like it might be the answer. I can see the member of staff has a role of "Ex-Employee" but I can't see how to change it.