HAP+ more button Images missing in IE works in chrome

[round2it]

I have a small issue with Hap in Ie 11 (not tested other versions of IE) but the error is not present in Google Chrome

tested compatibility view also same issue

In the my files section you normally get a Arrow at the top to select more but this image is not present in IE but is ok in google chrome. the menu button works but does not show the image in IE

 

 

images missing

 

 

 

I have reinstalled hap a few times but the issue still remains

 

Has anyone come across this?

 

 

HAP 10.5

Edited September 1, 2015 by round2it

[nickbro]

Hmm, looks like it's not loading the font file, can you check the web.config file has the font mime types still in it.

[round2it]

Here is my web.config file

 

Edited September 1, 2015 by round2it

[nickbro]

Ok, the font mime is still in there.

 

Can you see if your browser can access https://site/hap/style/icons.woff, https://site/hap/style/icons.ttf. See which file opens, if one doesn't (ttf) then something is missing from iis

[round2it]

I will get back to you in the morning.

 

Thanks again nick

Edited September 1, 2015 by round2it

[round2it]

When i browse to the two files i am asked if i would save or open the file is this the behaviour i should expect.

The two files are present in the styles folder

[round2it]

The issue is not present in ie 8 & ie 10 will try ie 9 tomorrow this only seems to happen in ie11 so far.

More testing in the morning

Edited September 1, 2015 by round2it

[round2it]

Just to confirm the issue only effects IE11 all other flavours of IE do not have this error.

[round2it]

adding to this in ie11 I need to have compatibility mode enabled even when I have applied the hotfix mentioned in other posts.

 

the hotfix enables ie 10 to work without compatibility mode nut not ie 11

 

I think I need to do a fresh install

Edited September 2, 2015 by round2it

[nickbro]

Ah, you need IE11 to not be in compatibility mode as well, that'd be what's causing the font to not load

[round2it]

just gonna do a new install nick as I know what I need to do now. will reopen if it goes pair shaped

[round2it]

hi nick

 

I have reinstalled hap on a fresh server

10.0 core then 10.5 update

iis 7.5

dot net 4

installed asp hot fix 2600088 as mentioned in other posts

IE 11 still needs to be in compatibility mode to enable me to login

does the server require ie 11 installing?

can hap run on dotnet 4.5 im wondering if this is my problem as when I tried it on my old server it just went completely wrong.

 

 

ie 11 still needs to be in compatability mode to login

 

but some good news is that the icon now shows up in compatibility mode

Edited September 3, 2015 by round2it

[round2it]

The asp patch worked for ie 10 but ie 11 just will not let anyone login (no errors) just goes back to the login page.

Compatability mode works as it emulates ie 7

 

This update seems to point in the right direction

https://support.microsoft.com/en-us/kb/2836939

I think i will clone my new server install before updating.

 

Has anyone done the 4.5 upgrade on your hap setup

[nickbro]

You cannot use compatibility mode with HAP+. HAP+ requires HTML5 which compatibility mode turns off a lot of HTML5 features.

 

With IE11 can you press F12 and force IE into edge mode, if it then works fine you can add a HTTP header in IIS to force that mode

 

[round2it]

The above update seems to have fixed my login issues with internet explorer 11

 

I know its late could not resist seing if it would work.

 

thanks again nick

Edited September 4, 2015 by round2it

[nickbro]

No problem, forgot that this patch maybe needed.

[round2it]

Looking forward to introducing this to slt. Thanks to all who contributed to hap+