Some helpdesk emails contain http links rather than https

[mattgrimley]

Hey Nick,

Not been here for a long time! I think the last major release has been so tight, there's not been anything to report!!

 

However, i am seeing an intermittent issue with some notifications emails going out to users with a http link instead of https.

 

Specifically, it's a ticket "Update" which generates the error.. but in my inbox, i can see two slightly different versions of what appears to be the same type of email.

 

The "Your Ticket (#xxxx) has been Updated" version seems fine.. but;

The "Ticket (#xxxx) has been Updated" version has the incorrect link..

 

The former (working one) was sent when i (admin) updated a users ticket. The latter (bad version) was sent to me when a user updated their own ticket.

 

I've tried a trawl through the template files and the html, but i can't find where either of these tickets are generated..

 

Any chance you could point me in the right direction or take a look if it's in the code?

 

Thanks very much in advance!

 

Matt @ Freman

[nickbro]

Check the templates in the help desk folder, see if any of them are incorrect

[mattgrimley]

Hi Nick,

Sorry, i should have said.. i checked those templates and couldn't see anything relating to "updated tickets" is it possible that this is hard-coded?

 

Cheers,

Matt

[nickbro]

There's an error is one of them, the a href is correct, but the text on the page isn't. I've found the problem and fixed it, see Home Access Plus+ - Source Code

[mattgrimley]

haha, well.. sorry! I skim read and only saw the first https on the line!

 

Anyways, thanks very much