Printer Woes!!!

[denon101]

I have an issue with a new HP CP4025dn printer. I know the issue is not with the printer it's self but somewhere in software.

 

We are running a server 2008 print server and windows 7 clients. Both clients and server are 32bit. I added the printer and configured everything correctly. I then went about adding the printer to GPP to be mapped. Now here is where the issue begins, sometimes when you logon you get the printer mapped correctly now problem at all (even taking in to consideration how slow HP printers map) Other times the logon just hangs and never completes.

 

I then tried installing the driver manually and again sometimes the driver downloads and the process finishes automatically. Other times the driver download just hangs and you need to close the dialogue box. When trying to add the printer again you get an error. The only way to restart the process is to log off and back on again. Once you have done this and try to add the printer it completes the process in seconds ( it's almost like it is downloading the driver but not installing and completing) Once the driver has been added on the the machines the printer then seems to map ok. I am really scratching my head with this one and at the moment I can't see a way to map the printer without first visiting each machine. Something that I really don't want to do!!!

 

Anyone have any ideas???

[Zourous]

I've had something similar before on a HP printer so might be worth trying this: Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers on your print server. Find the printer you are talking about, expand it and then look for a key called "copy files". If you find it delete it, and then try installing your driver again and see if it goes through it one shot.

[denon101]

Thanks,

 

That looks like it has done the trick. It's amazing how something so simple can cause such a headache!!! Thankfully that's one ticket I can now close down.