OU printers

[sydborn]

Hi all,

 

I have this problem ..we have network printers and people send there print to the printer and they have to put their thumb on the sensor in order for them to get there print job and then print .I went on to create an OU put some staff in it and made them to by cut putting their thumb print.(ie i set a network printer in their office as there default printer on their workstation) and they are able to print without putting their thumb print and if they choose the other option like the students or other staff they have to put their thumb print.It has been working for over 3 months but one of the staff in such group complains that she can't print directly to the default printer anymore using the ou which i created but she can print to the printer using the general group which means she has to put her thumb print.

 

 

I did the following:

 

i put myself in the group,i was able to print,

 

I took her out the group,ran gpupdate/force ,put her back in the group, I deleted the default printer,ran all updates on her workstation,mapped the printer again,set it up as default and when she tried printing it shows sent,the printer behaves as if it was about receiving document then stop,her print is not appearing on the "see what is printing"

i am thinking it has to do with the user account but how can i troubleshoot that?

please Help !!

Edited June 20, 2015 by sydborn