Senior ICT Consultant (Technical) - Croydon ICT Service Provider - £37,551 - £39,351

[plilja]

An opportunity has arisen for a Senior ICT Consultant to join our Information Services team. The team provides comprehensive ICT support packages, projects and installations to schools, covering all aspects of ICT for teaching & learning and school administration.

 

 

Summary

 

An opportunity has arisen for a Senior ICT Consultant to join our Information Systems team. The team provides comprehensive ICT support packages, projects and installations to schools, covering all aspects of ICT for teaching & learning and school administration. This opportunity will involve maintaining good customer relations and developing our service delivery as well as providing an ongoing, day-to-day high quality ICT service to all our clients.

 

About our organisation

 

Octavo Partnership is a mutual trading company joint owned by Croydon Council, Croydon Head Teachers Association (CHTA) and staff. It was established in April 2015 as a one-stop shop for education support services in Croydon and beyond and incorporates 8 core services plus additional brokered services.

 

About the role

 

An opportunity has arisen for a Senior ICT Consultant to join our Information Systems team. The team provides comprehensive ICT support packages, projects and installations to schools, covering all aspects of ICT for teaching & learning and school administration. This opportunity will involve maintaining good customer relations and developing our service delivery as well as providing an ongoing, day-to-day high quality ICT service to all our clients.

 

The successful candidate will supervise a group of technicians who provides on-site ICT services to schools and provide support to assist in the resolution of more complex incidents.

 

Sound experience in all of the following technologies is required: Windows server 2008R2/2012R2, Windows 7/8.1 Professional, Apple IOS, Mobile Device Management, DHCP, DNS, GPO/GPP, VLANs, managed print solutions, VPN, and LGfL provided services as well as experience of Hyper-V, AD, Powershell, deployment technologies like MDT and WDS, IP subnets, software deployment. The successful candidate is expected to take day-to-day ownership of the delivery of ICT services to designated schools and work closely with Information Systems Manager to continuously improve our serviced delivery.

 

Responsibilities:

 

• 
  
• Manage ICT projects, installations, and upgrades both onsite and remotely
  
• Provide support and assistance to our technician’s to resolve persistent and complex ICT issues.
  
• Provide consultancy, training and support to schools in the use of ICT to ensure effective use and improve efficiency.
  
• Liaise with school business managers, head teachers, teachers and administrative staff to raise awareness and further develop the use of ICT and to improve our service delivery.
  
• Ensure regular tasks are documented and completed in accordance with the procedures established by the ICT Manager.
  
• Ensure KPI’s as set out in our SLA’s are met.
  

 

 

 

Person specification:

 

• Experience of a large variety of ICT technologies
  
• The ability to work independently using your own initiative
  
• Experience of troubleshooting and resolve complex ICT issues
  
• Be able to manage the delivery of projects, server and client device installations.
  
• Be able to maintain a high degree of customer service for all support queries.
  
• Be able to lead and supervise staff.
  
• Have an understanding of the ITIL framework and PRINCE2.
  
• Experience of SQL database management and upgrades.
  
• Equally as important as relevant experience, is the ability to stay self-motivated, have excellent communication and interpersonal skills and to be able to relate to school staff/pupils, other clients and colleagues and have an understanding of delivering high quality services within agreed service levels.
  

 

 

For an informal discussion about the post please contact Peter Lilja – Information Systems Manager on 020 8241 5475 or email ict@octavopartnership.org

 

Octavo is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of background and orientation.

 

Applications close: 5 July 2015

Shortlisting: w/c 6 July 2015

Interviews: w/c 13 July 2015

 

Email completed application forms to ict@octavopartnership.org

 

** CV's from recruitment agencies will not be considered

 

 

Octavo

Edited June 9, 2015 by Dos_Box
Approved