Cannot Print to from Powerpoint and Excel, but can from Word?!

[webby74]

Hi All

 

Currently doing a search for this, just wondering if anyone else has come across this?

 

Got a user with a brand new Windows Laptop, Windows 8.1, Office 2013 that can't print from Powerpoint or Excel. No issues when printing from Word. The issue occurs when printing to to a Network printer. You can select print from menu, you get to the point where you can change printing pref. But once Print button is pressed (the point where you actually send document to the printer) you get a Error Message stating Powerpoint/Excel has stopped working.

 

Anyone seen this?

 

Andrew

[Michael]

Is Office 2013 fully patched? You could also try cleaning the spooler and re-installing the printer as new.

[webby74]

Is Office 2013 fully patched? You could also try cleaning the spooler and re-installing the printer as new.

 

Yes it is fully patched and I have re-installed printer. No luck.

 

Now found out there are other users with same issue. All Office 13 and Win 8.1. After some more testing....they appear to be able to print to local Printer but not any network ones...

 

Still experimenting...

[Michael]

I've heard that there is a bug with Windows 8.1 with printers going offline - it may be linked to this?

[Michael]

I know it's not ideal, but try pointing to the photocopier IP instead of the share name on Windows Server. This may/may not resolve the issue.