PaperCut MF + Konica Minolta + iOptions (web interface)

[aleach2]

Good to know @Paid_Peanuts!

 

We are about to start rolling ours out in August. We are having our SoW meeting with Konica on Wednesday next week so I will bring this up with them.

 

Glad you got it fixed.

 

Adam.

[TechBeard]

Hi,

We have been running 13 Konica MDFs (654e and 224e) with i-Option since it was released and other then a few minor teething problems initially we are not having any problems at all. Have got a very helpful Konica Dealer which has helped a lot.

Happy to be of any assistance with this if we can?

[BrunoRSilva]

Hello Paid_Peanuts,

 

I have exactly the same problems with the models Bizhub and Bizhub C224e C454e.

Already have solution to this problem?

The firmware installed in 105 equipment is G20-K5-500 Version 6 to 25 Dip.

With Device Status on PaperCut display error: setApplication: error=3.

The equipment is without the embedded terminal.

 

Thanks

[BrunoRSilva]

Hello Paid_Peanuts,

 

I have exactly the same problems with the models Bizhub and Bizhub C224e C454e.

Already have solution to this problem?

The firmware installed in 105 equipment is G20-K5-500 Version 6 to 25 Dip.

With Device Status on PaperCut display error: setApplication: error=3.

The equipment is without the embedded terminal.

 

Thanks

 

Add that all equipment has the YSoft card reader

[BrunoRSilva]

Is there anyone out there who has a combination of the following:

• PaperCut MF v15
  
• Konica Minolta MFP's
  
• Konica's iOptions interface (web browser interface)
  

 

We have recently had an installation of the above and we are experiencing ongoing issues. It would be really good to speak to someone who has the same setup as above so we can ratify the settings to help resolve the ongoing issues we are facing.

 

Current list of issues we are facing:

• Konica 454e not recognising MiFare cards when presented to reader, although able to login to web interface on device. Only way to resolve = reboot printer.
  
• Lockups, entire white screen, unresponsive. Only way to fix = reboot printer.
  
• Some prints being released from queue on device (454e) not printing. Resolution - send item to print again.
  
• Total lockup, PaperCut web interface loaded on device, unable to swipe card (no response), unable to login using AD credentials (no onscreen keyboard response). Only way to fix is to reboot the printer.
  
• Reboot of print server causes printers to comeback online with error=3 or error=9 status. Resolution = set embedded =N and reboot printer, once back online, set embedded back to Y so it re-embeds itself.
  
• After print server has rebooted some devices come back online with API 3.0 (old PaperCut version - not iOptions web interface). Resolution = un-embed and re-embed through PaperCut.
  

 

I think you can see from the above there is a lot of walking involved at the minute to reboot printers.

 

I am so desperate for this to work correctly I have tried the following:

• Altered properties of the NIC in the VMware VM. Currently at VMXNET3 with various advanced options disabled.
  
• Changed DIP Switch 25 to 10 as recommended in the PaperCut MF embedded manual for Konica Minolta
  
• Made sure PaperCut MF is up-to date
  
• Made sure Server 2012 R2 is up-to date.
  
• We are using the latest PCL6 driver from the Konica Website
  
• As of 2 weeks ago we were on the very latest printer firmware release
  
• Ensured VMware ESXi 5.5 is fully patched up-to date and VM is running the latest VMware tools
  

 

Print server is a VM with 3 vCPU, 10GB RAM, VMXNET3 adapter, plenty of HD space. Its running at tick over normally, the additional CPU+RAM are there for the frequent reports we run from PaperCut.

 

I am running out of options to try, if anyone has anything similar I would love to speak or hear from you to see if you experienced anything similar and to see if there is anything else we can do to try and resolve some of these issues.

 

 

I have exactly the same problems with the models Bizhub and Bizhub C224e C454e.

Already have solution to this problem?

The firmware installed in 105 equipment is G20-K5-500 Version 6 to 25 Dip.

With Device Status on PaperCut display error: setApplication: error=3.

The equipment is without the embedded terminal.