SMART Notebook creating random folders with strange characters

[hallb15]

When one particular member of staff opens a previously created SMARTNotebook file, two random folders appear in the same location as the notebook file that she opened.

One folder has a sub folder called SMART Technologies which has an empty logs folder in it, the other has a folder called SMART Notebook which has a toolsmenu.xml file in it which doesn't yield much info, it just seems to be setting parameters for the tools.

 

It only happens to one member of staff, and it doesn't matter which PC she logs into, the same thing happens. It appears to only be on notebook files that were created with version 11. She can open v10 files and the issue does not occur. I can't find anything specific about this issue on the SMART knowledgebase.

 

We use roaming profiles, but I can't see anything in her profile that gives any clues as to why this is happening.

Has anyone else has this problem?

[Fox]

 

Hi Hal,

 

Yes, we have this issue too with v11. These folders have appeared on the shared drive. When a user creates a new file it does not create a folder, but when they open it, it makes a new folder every time they open it. I have sent a message to Smart Support to try and get hold of someone to help.

 

Did you find anything more since April last year?

Thanks.

Edited April 12, 2016 by Fox

[hallb15]

Nope - still happening without any obvious reason making it hard to find a solution. It doesn't seem to have any affect on performance or anything though so we are just living with it...

[Fox]

SMART support have been contacted but I have had no reply.....surprised? Nope.

[simonhoward]

I know this thread is quite old but did anyone get to the bottom of this problem? we have the same issue.

[hallb15]

Nope - just got used to it but I have noticed its stopped happening recently. I can't give you a reason why though!