Google Drive PC App unable to connect

[fiza]

I have one staff user who wants to use Google Drive PC App on his laptop. When I download and install the drive app I am asked to sign in but then the app states it is "unable to connect". We use drive.google.com all the time so cant be a port or firewall issue, what is at that is stopping the app from connecting?

[pjhunt]

Hi There,

 

I have found here that the Google drive app did not seem to work through our filter using LDAP authentication, could be a similar issue for you?

[localzuk]

It could very well still be proxy issues. Is your proxy an unauthenticated proxy? If not, that'll be the problem.

 

https://support.google.com/drive/answer/2589954?hl=en

[mdench]

we find that sometimes it was trying to connect to variety of sub-domains / IPs that were blocked, in the end we just said no and everyone uses the web based version. Is there any particular reason he wants it installed?

[ForgotMyPassword]

Run a packet capture, I'd wager it is a proxy/firewall issue. One thing to point out, you're not stuck with the official tool, there are a couple of others out there - paid, but could be worth it. We've had some luck with InSync where the Google client hasn't worked...

[fiza]

we find that sometimes it was trying to connect to variety of sub-domains / IPs that were blocked, in the end we just said no and everyone uses the web based version. Is there any particular reason he wants it installed?

 

Basically to sync documents from his laptop directly into Google drive.