PaperCut and Plotters

[grumon]

Hi does somebody have any experience with PaperCut and Plotters.

We use PaperCut software since 4 moths, and have good experience with Duplex, A4 and A3 Print jobs size, but any time we print (Wide-Format) on plotter, we have wrong size

Plotter Max Size is 914x3000 mm

It does not matter, if plan is just 632.5 x 451.9 mm PaperCut count Max. Plotter Size: 914x3000 mm

 

All print jobs are pdf files not AutoCAD, Cadwork….

Plotters are:

HP Designjet T1100 HPGL2

HP Designjet T1300 HPGL2

HP Designjet T1500 HPGL2

HP Designjet T2500 HPGL2

 

We don't have PostScript Plotter

 

I open Service Request by PaperCut but till now no solution!

 

Hope that somebody can help me to solve this problem

 

Thanks

[MatthewL]

Have you had a look on the knowledge base?

[Tim_at_PaperCut]

Hi Grumon,

 

It sounds like the driver in that case isn't producing a spool file that we're able to read for some reason. Sometimes that's a fault with the driver, and sometimes that's a fault with us! Either way, we should be able to find a way around it. I dug through the ticket system and I found a very similar issue which is currently being looked at by the dev team, but there's not a way of confirming if that's you or not : )

 

Would you either be able to let us know the user name that you sent the ticket in as, or give us the ticket number, or if you'd prefer not to post publicly, can you send another support ticket in to our email address, and let us have the ticket number that you're following up on?

 

We'd love to get to the root cause of the issue so that we can see if we can fix the issue that you're seeing!

 

Thanks!

[grumon]

Hi Tim,

 

I'm pretty sure, that this is a my Ticket!

ticket number: OMY-676-87954

 

If not so please let me know if there is a any solution!

 

and I hope to here some good news from dev. team.

 

Thanks

 

Amila

[Tim_at_PaperCut]

Hi Amila,

 

That's perfect - thank you for that! The ticket was escalated through to one of our top spool-file-analyzing developers yesterday, so hopefully we'll have some news on that issue shortly!