GRitchie Posted April 12, 2015 Posted April 12, 2015 Hello, For some unknown reason, all of a sudden 80% of the printers on our network are failing jobs and on the print server end, upon going to the webpage for the printer it says the following: 'Printer webpage unavailable at -IP ADDRESS-. The printer may not support this feature, the printer may not be available, or the DNS registration of the printer is incorrect' This is preventing people from printing; the jobs are receiving a 'Connection timed out' error. HELP!
ITGuyWestMidlands Posted April 12, 2015 Posted April 12, 2015 Can you ping them, do they appear on a network scan? How do theu get their ip? Dhcp, reservations or static? Have yo checked the ip config of one of tge printers?
GRitchie Posted April 12, 2015 Author Posted April 12, 2015 Can you ping them, do they appear on a network scan? How do theu get their ip? Dhcp, reservations or static? Have yo checked the ip config of one of tge printers? Most aren’t responding to a ping (a few do, but if you try to print you get a timeout error). All the printers are assigned a static IP address, checked over a printer and everything is how it should be. The printer was frozen until I unplugged the network cable; however I couldn’t access the menu etc without unplugging the network cable. As soon as the cable was unplugged it sprang back into life!
ITGuyWestMidlands Posted April 12, 2015 Posted April 12, 2015 We have a few that just drop off and dont come backup until a power cycle. Could be that then. Try a firmware update
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now