Print Server Problems

[GRitchie]

Hello,

For some unknown reason, all of a sudden 80% of the printers on our network are failing jobs and on the print server end, upon going to the webpage for the printer it says the following:

 

'Printer webpage unavailable at -IP ADDRESS-. The printer may not support this feature, the printer may not be available, or the DNS registration of the printer is incorrect'

 

This is preventing people from printing; the jobs are receiving a 'Connection timed out' error.

 

HELP!

[ITGuyWestMidlands]

Are they on their own vlan?

[GRitchie]

No they're not

[ITGuyWestMidlands]

Can you ping them, do they appear on a network scan? How do theu get their ip? Dhcp, reservations or static? Have yo checked the ip config of one of tge printers?

[GRitchie]

Can you ping them, do they appear on a network scan? How do theu get their ip? Dhcp, reservations or static? Have yo checked the ip config of one of tge printers?

 

Most aren’t responding to a ping (a few do, but if you try to print you get a timeout error).

All the printers are assigned a static IP address, checked over a printer and everything is how it should be.

 

The printer was frozen until I unplugged the network cable; however I couldn’t access the menu etc without unplugging the network cable. As soon as the cable was unplugged it sprang back into life!

[ITGuyWestMidlands]

We have a few that just drop off and dont come backup until a power cycle. Could be that then. Try a firmware update

[psydii]

Make/model etc?