Meraki MDM device status greyed out and location mismatch

[Jehanzeb]

Good evening everyone,

 

I keep getting some iPads status greyed out and their geographic location to some random place under Meraki MDM --> Monitor --> Clients. I have tried refresh and check-in but that didn't do anything. Some of the obvious things have been checked for example device is fully charged and doesn't have passcode. What am I missing and should do to make all iPads be 'online' and fix geographic location to realtime.

 

Kind regards

 

J.

[rich_tech]

Have you got the Meraki MDM app installed as well as the certificate ? the app seems to force location on much more with better accuracy here, I could see our iPad 4s instantly to about a 10 metre radius when I installed that recently here. Also if they are in rooms where connection is flaky or they idle it does effect it somewhat I noticed.

 

It says that the App shortens battery life as it turns location on more, but as long as you get eight hours out of it, its fine on a full school day.

[rich_tech]

Also I would add - check you have all the firewall ports opened that it specifies on Meraki, I had an issue where they were all greyed recently because of changes to our firewall when we changed wifi provision.

[Jehanzeb]

Morning rich_tech, thank you for your kind input. Yes I have installed Meraki systems manager on devices in addition to the association. One of the iPads that I randomly picked to check the positioning and why it was greyed out, it showed "update 2 days ago'. I clicked on "checked-in" and "refresh details" but no luck. The iPad is fully charged and sitting in front of me.

 

I'll double check the ports.

 

Many thanks

 

Regards

 

J.

 

Update: I have requested for some of the ports open on our firewall for Meraki MDM and APNs. Here's a classic example, I randomly picked an iPad and it shows green status on MDM but the location is somewhere in Bathampton and we're in Tewkesbury and it shows ("via IP, updated 1 min ago").

Edited March 12, 2015 by Jehanzeb