Impero service failing on workstations

[clareq]

Despite been set to restart on failure, we are having a large number of workstations showing off-line in console, when investigation shows the Impero client service has stopped. I had a call open with Impero, and they failed to resolve it - they basically said Windows updates was shutting the machine down and causing it to go off in the console. If that was happening mid lesson I'd have teachers knocking my door down, so I'm fairly sure that's not why Impero has never worked properly.

I've heard rumours that the students have found a way of stopping the service, and the fact that the problem seems worse in Upper School (Y10 and 11) adds weight to that. I've hidden the task bar icon from students, so they aren't stopping it that way.

I'd like to run a script on student machines at regular intervals, checking for the service, and restarting it if it has failed. However, my scripting skills aren't great - can anyone recommend a way I can make Impero work?

[clareq]

bump....

[halbaradkenafin]

You can do this with Powershell using the following code but needs to be run as admin:

 

if ((Get-Service "ImperoClientSVC").Running -eq Stopped) {
Start-Service "ImperoClientSVC"
}

 

Throw it into a ps1 file and set a scheduled task to run it every x minutes (not 100% sure how you'd set Powershell to run as admin like this but Google should tell you) and you should be sorted.

[10101010]

'I've heard rumours that the students have found a way of stopping the service, and the fact that the problem seems worse in Upper School (Y10 and 11) adds weight to that. I've hidden the task bar icon from students, so they aren't stopping it that way.'

If this is the case have you checked your settings on the Impero server

 

On the impero server have you used the advanced security settings under 'Tools' menu - there are security settings you can set in there regarding be able to start/stop the impero service - password required etc.

[clareq]

thank you @10101010 i didn't know those options were there - the logs are illuminating.

[russdev]

Hi

@clareq

 

Sorry to hear having problems with Impero if you private message me your school details can take look into ticket and hopefully help you with any outstanding issues?

 

Russell

[clareq]

I am now getting complaints from students that they can no longer shut down Impero - success I think - thanks @10101010

[synaesthesia]

We're having this problem, although security settings are already as they should be. Nothing in logs from Windows or Impero server to give any clue as to why

[10101010]

Looks like a job for impero support, they have always resolved our issues.

[synaesthesia]

Case already logged, awaiting a (sensible) reply.