[ms office - 2010] Student Advantage

[foofighterjim]

I have had two students come to me in the last week saying that when they log into O365 and try to download Office through student advantage they get an error. I have checked the licensing on both accounts and all is normal. However there is one consistency, they are both trying to install on Vista computers. When we subscribed to Student Advantage (almost a year ago) the software install page gave XP and Vista users a link to download Office 2010 as Office 2013 is not compatible with either OS. This does not seem to be the case now as I created a Vista VM and had one of the students log into it for me, I had the exact same problem. It would make some sense to remove the link for XP due to it being EOL but Vista is still in extended support.

 

Does anyone know if MS have changed anything or if there is a work around?

[foofighterjim]

[sonofsanta]

I can still see the links when checking on my Windows 7 machine - at the bottom in plain text:

Not ready to install the latest version of Office?

 

If your computer doesn’t meet the system requirements for the latest version of Office or your language isn’t supported yet, you can install the previous version of Office.

 

Install Office Professional Plus 2010

 

Install Office Professional Plus 2010 language packs

 

So not sure what's going on, but they should be there I think.

[foofighterjim]

@sonofsanta that's what I would expect but this is all I get:

 

Edited January 19, 2015 by foofighterjim

[Edu-IT]

Anything happen if you click Advanced?

[sonofsanta]

Really daft question, but it's an outside shot... on my screen, the Office 2010 links are below that install button at the bottom of your screen. Could you scroll down...?

 

(I'm sorry, but it's all I can think of )

 

I'm using Firefox, if that makes any difference. I have the Office365 ProPlus for Faculty assigned to my account. It also shows up for me on a test student account in IE11, though the page is longer so I do need to scroll down.

[foofighterjim]

Anything happen if you click Advanced?

 

All that does is give to option of choosing x86 or x64.

 

Really daft question, but it's an outside shot... on my screen, the Office 2010 links are below that install button at the bottom of your screen. Could you scroll down...?

 

(I'm sorry, but it's all I can think of )

 

I'm using Firefox, if that makes any difference. I have the Office365 ProPlus for Faculty assigned to my account. It also shows up for me on a test student account in IE11, though the page is longer so I do need to scroll down.

 

That's all that there is, its just empty space below. All I can think of is that IE9 is the latest (Microsoft) browser in Vista and I'm just wondering if that is part of the problem, although the page loads the same in Chrome. I will give Firefox a go now.