TheMrB Posted January 15, 2015 Posted January 15, 2015 Hi All, I'm wondering if anyone has any ideas. We've recently taken over the IT at a primary school in the city that, by all accounts, seems to have worked perfectly well (before we got there) After checking on a "Lack of wireless" report we had, it appeared that the Ruckus boxes weren't broadcasting anything. I have logged on to the Ruckus management device (Zone Director?) and discovered that all 13 devices are reporting disconnected. All at the same time (around 7.30 am Sunday, when the building was empty) From what I can tell, the devices are all taking power (via a POE hub on each floor) and are all connected to the network as they should be. I have restarted both POE hubs, warm AND cold restarted the zone director and they are still appearing disconnected. I'm pretty certain the issue isn't power, I've tested one with a POE injector with the same results. The switch(es) they route into are fine and have had no config changes since we took control several months ago. They all appear to be switched on, but not receiving a network connection. (not pinging back either) Any and all ideas would be welcome please. Has anyone experienced this before? Cheers
Joanne Posted January 15, 2015 Posted January 15, 2015 Do a factory reset on the Zone Director... it should appear in 'Computer' in Windows 7 with a DHCP assigned IP. Default password is normally admin admin. Setup is simples. Make sure it is set to UK though... If it still doesn't see the APs might be worth trying a different PoE switch if you have one to hand, just to test... Make sure firmware is up to date and stuff too... should be able to download it from the Ruckus website. Might need to call support to get a login though... 1
IrritableTech Posted January 15, 2015 Posted January 15, 2015 Sounds like an IP address, VLAN or gateway address issue to me. Anything changed there? Are you seeing AP's requesting a DHCP lease? Looking at the zone director, are the APs static, and what should there address be? Is it in the same subnet as everything else? If not, have you done anything with VLANs on the switches? 1
TheMrB Posted January 15, 2015 Author Posted January 15, 2015 Do a factory reset on the Zone Director... it should appear in 'Computer' in Windows 7 with a DHCP assigned IP. Default password is normally admin admin. Setup is simples. Make sure it is set to UK though... If it still doesn't see the APs might be worth trying a different PoE switch if you have one to hand, just to test... Make sure firmware is up to date and stuff too... should be able to download it from the Ruckus website. Might need to call support to get a login though... Thanks. I admit, I'm loathed to reset the controller considering it appears to have been working fine up until Sunday. The fact I can't ping the APs from anywhere suggests the issue isn't with the controller. BUT! I'm a complete newbie when it comes to Ruckus, so if I can't find the issue, I will try it. thank you. Sounds like an IP address, VLAN or gateway address issue to me. Anything changed there? Are you seeing AP's requesting a DHCP lease? Looking at the zone director, are the APs static, and what should there address be? Is it in the same subnet as everything else? If not, have you done anything with VLANs on the switches? As far as I am aware, all has stayed the same. But you're right. Thinking about it, all the devices dropping together sounds like the lease on the APs couldn't be renewed. I'll have to dig through the DC and see what I can find. From what I can tell, the VLANs are fine and unchanged. But I'm feeling my way through the config of Dell Poweredge switches to try and find out. More things I'm no good at having spent my entire time working on ProCurves! All good fun. Thank you both!
Haptic Posted January 15, 2015 Posted January 15, 2015 I wouldn't recommend factory resetting unless you have saved a copy of the current config (Administer-> Backup-> Save Backup) and have a full understanding of the configuration i.e. VLAN tagging, WPA2/PSK's, SSID's etc, however I would suggest this won't provide resolution for this issue. What lights are showing on the Access Points? On the ZoneDirector event log, what alarm is listed at around 7:30 on Sunday? Main thing is to check you have valid support on the ZD, if you PM me your serial number I will let you know the support status for the ZD as if you are covered then your reseller should really be running through the trouble shooting for you (it's what you are paying them for after all!), if you aren't we can assist on getting you covered and providing resolution. Thanks, Mark 1
Joanne Posted January 15, 2015 Posted January 15, 2015 Seriously... if I can set up a Ruckus... anyone can! NB/ listen to the other guys though... my solution is way drastic!!!!
TheMrB Posted January 15, 2015 Author Posted January 15, 2015 Oh Jesus! Went to start playing, realised the APs have fixed addresses but no reservation! Bloody hell! How do I delete the thread so I don't look like a complete tool! ***Slinks off to a corner to cry and re-evaluate my career options*** 1
Joanne Posted January 15, 2015 Posted January 15, 2015 No leave it open... someone else might end up in the same situation! At least you got to the bottom of it!
TheMrB Posted January 15, 2015 Author Posted January 15, 2015 No leave it open... someone else might end up in the same situation! At least you got to the bottom of it! It does make me look rather good though. Apparently they had random outages and dead spots where they would usually have great service. Throwing in those reservations hopefully will cure that too. Thanks everyone!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now