Lollipop 5.0.1 killed my phone

[ass17]

Anyone know how I can get access to my photos off the phone? The phone is stuck at the Google coloured dots bit. It's been stuck there for nearly 24hours.

 

I can't afford to lose them before I factory reset the phone.

[Joanne]

take it nothing comes up when you plug it into a PC then? Can you soft reset? What phone is it?

 

Hindsight: set photos to sync to the cloud (be it Google drive, dropbox etc etc).

[abillybob]

Check your Google Account and then go into photo's. I think your phone automatically uploads the photo's for backup there. Otherwise your pretty much stuck.

[Arthur]

Which phone do you have? Google Nexus 4, 5, 6, HTC One M8, LG G3, Moto X 2014?

[Ant]

Is this an OTA update or have you manually flashed it?

 

My Nexus 7 was stuck on the splash screen until I locked the bootloader again. Having said that, unlocking and locking the bootloader wipes the device anyway so probably no help here.

[ass17]

Cheers folks, I checked and everything is backed up on google, and I mean everything.

 

So I reset the phone and restored the backup.

 

The update just appeared last night for the nexus 5 on Vodafone. 13.3MB in size, so very minor update.

[cookie_monster]

Where did you go to see your backups? When I've looked for any data other than photos from my tablet I'm unable to view the data.

[ass17]

When you factory restore your phone and go through the post-install questions and signin with you google account it will ask you if you if you ant to restore a backup.

[cookie_monster]

But before you factory restore how do you verify that the backup is actually there?

[ass17]

Don't think you can, I was only bothered about the photos/videos which you can access via Google+

 

They were all there nice and safe, used google keep for notes, google contacts and Google email and Google drive. So all the important stuff was on the cloud.

 

I guess if you logged into another android phone with your Google account and see if offers you the chance to restore...