mm3 Posted November 12, 2014 Posted November 12, 2014 using this app on android phones. works perfect at home but at school it makes calls but as soon as someone pick up the line cuts out. in coming and outgoing the same any know the ports that need changing?
sparkeh Posted November 12, 2014 Posted November 12, 2014 Interesting, same thing happens with Virgin Smart Call app. Keep meaning to have a look at that. 1
RichCowell Posted November 12, 2014 Posted November 12, 2014 Someone asked me about this a while ago, so I contacted o2 and spoke to more people than I can count, they all claimed that it doesn't use any ports, and that it just works on the internet... Not actually seen it to monitor what it accesses, but yet another reason I'm avoiding o2 lol... 1
IrritableTech Posted November 12, 2014 Posted November 12, 2014 I think all these apps are probably using the same technologies, possibly not the same ports though. I'm a Three customer and did spend half an hour trying to research and configure the Three Intouch app. Three claim it uses ports 5060 & 5061 but opening those alone (both UDP & TCP because three couldn't confirm) didn't solve the issue. It's not exactly a high priority job though, so I haven't gone back to it as yet. 1
mm3 Posted November 13, 2014 Author Posted November 13, 2014 spoke to o2 support, spoke to 3 different levels of support not one person knew what ports were and could not help at all. asked to speak to a manager got put through to sales haha
featured_spectre Posted November 13, 2014 Posted November 13, 2014 We set ours up here, and it was a case of trial and error. The UDP ports are usually 5060 and 5061 for SIP signalling and 10000 to 20000 for RTP. Also uses 4040 and 4060 as well for the app on a PC. 1
mm3 Posted November 13, 2014 Author Posted November 13, 2014 We set ours up here, and it was a case of trial and error. The UDP ports are usually 5060 and 5061 for SIP signalling and 10000 to 20000 for RTP. Also uses 4040 and 4060 as well for the app on a PC. cheers mate just sent a request in to change
mm3 Posted November 17, 2014 Author Posted November 17, 2014 ok change request is done. works like a charm now
Chris_Jones Posted January 27, 2015 Posted January 27, 2015 Bit of a bump to this. We have been trying to get the 3 InTouch app working, it doesn't respect the proxy settings for the connection and tries to get out of the network directly. We have implemented to following rules on the Firewall and its working now Current rules are: Source: 192.168.1.11 (Phone fixed IP) Destination: Any Service: Tcp/5060 Udp/5060 TCP/5061 UDP/5061 UDP/16000-65535 Source: 192.168.1.11 (Phone fixed IP) Destination: 17.0.0.0/8 (apple services) 17.172.232.178 172.228.109.246 184.73.227.157 188.31.254.6 188.31.254.9 2.22.139.27 23.23.218.49 23.23.238.220 23.43.75.27 50.19.121.86 54.235.140.49 54.243.108.101 54.83.195.250 83.166.64.4 92.112.49.26 92.112.49.42 Service: Tcp/80 Tcp/443 This is not a well behaved app that only talks to one or two servers! but it is working now from our site. Hope this is of use to someone.
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