SCSM 2012 R2 - E-Mail Processing

[Virtual_Jas]

Hi all,

 

I was wondering if anyone within the EduGeek midst has any experience integrating Office 365 E-mails with SCSM 2012 R2? I have a problem, and it goes a little something like this:

 

I have setup an SCSM 2012 R2 server on the network, which is now importing content using the AD connectors from various domains all under the same forest without a problem (I go to incidents, and when I create a test call, the data appears in the auto complete field). So that part appears fine. However, my next task is to configure SCSM to create incident calls based on an incoming e-mail.

 

My original plan was to use the on-site exchange servers to relay the information, but here comes the problem...

 

The SCSM server sits on a different domain to the exchange servers (another level within the multi-site), and from what I am told, SCSM cannot use servers..? Is that the case? Or am I hearing incorrect information?

 

Having spoken to a couple of the other guys within the department, we have thought about using an office 365 e-mail account to relay the information straight to the SCSM server which could be a potential workaround to the above problem. The next issue would be to then use the office 365 account to send e-mails as well as receive them.

 

Can anyone else offer any advice/suggestions to the problem? Very much appreciated if so!