1st Line Help / Service Desk Support

[nsion]

Initial 4 week contract (possible extension)

 

Competitive rates depending on experience.

 

A leading Independent Schools Group is looking for an experienced 1^st Line Support / Help Desk Technician, based at their head office in Milton Keynes who can provide technical 1^st line support to both head office colleagues and numerous Schools within the group.

 

This post requires a person with strong problem solving abilities, exceptional communication and the ability to work well within a team or on their own.

 

 

Key Responsibilities include :

· To provide telephone helpdesk support to clients via telephone and email

· Resolving the support calls in a quick and efficient manner, paying particular attention to Company SLA’s

· Escalating calls where necessary to Second Line

 

Technical Skills:

· MS Office - all versions

· Active Directory skills (Basic account management)

· Exchange 2007 / 2010 (Basic skills)

· Windows XP / 7 / 8

· Windows Server 2003 / 2008 (Basic skills)

· Must be able to demonstrate the ability to diagnose and trouble shoot IT issues.

 

Personal Skills:

· Confident when dealing with client requests

· Clear and effective communicator

· Projects a positive, friendly and professional image in person and on the phone

· Demonstrates a passion for customer service

· Reliable and flexible

· Good team player

· Minimum of 12 months experience working on an IT service desk or similar 1^st line support role.

 

 

Please call Nick Sion on 0208 559 2077 or email [email protected] for further information.