Deanuk Posted November 11, 2014 Posted November 11, 2014 Morning! We're currently using Spiceworks along with Parago, Consumables log and MRBS. Currently I am looking to merge these in to one system and have found OP SmartDesk to do this. i was wondering if anyone had any experience with it and how it runs for them? I am all so open to other suggestions. Thanks Dean
synaesthesia Posted November 11, 2014 Posted November 11, 2014 No SSO unfortunately. We use it though and are quite happy with it.
Edu-IT Posted January 7, 2015 Posted January 7, 2015 Is SSO Supported? No, but it ties in to AD so can use the same login credentials. Also, staff can use email to log and update tickets so in some cases they never even need to login to the support site.
rich_tech Posted January 7, 2015 Posted January 7, 2015 Few broken links on the website there :/ Seems a decent product in terms of look and helpdesk/asset management. SSO would be a clincher there, cost isnt all that bad. Seems that its a bit of a disarrayed market, either they have a killer look, but lack functionality or have features through the roof but an ugly or unusable UI from when I looked at these recently.
Deanuk Posted January 7, 2015 Author Posted January 7, 2015 SSO is due out in their next release which is later this month.
fiza Posted January 7, 2015 Posted January 7, 2015 Didn't OP Smartdesk start on here as a freebie? http://www.edugeek.net/forums/scripts/9198-fits-compliant-web-based-helpdesk-released.html
plexer Posted January 7, 2015 Posted January 7, 2015 Yes it did and it's evolved greatly from the original product. Ben
jonnykewell1 Posted March 12, 2015 Posted March 12, 2015 Is anyone using the knowledge base? I find that categories that we create don't appear on the 'Article Category'. But we can't create an article without choosing a category.
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