CC4 Anywhere with Papercut Follow Me Printing Head Scratcher!

[andyturpie]

Afternoon,

 

I have a bit of a head scratcher here and could do with a few suggestions, we have four CC4 Anywhere virtual servers and we use follow me printing with Papercut release stations. We have two virtual print queues dished out one for mono and the other colour. All the papercut redirections from virtual queues match up. We can authenticate and see all the print jobs, but every time we try to release a job it seems to disappear, where Papercut seems to delete the job. If we go straight to the advanced tab and put a tick in the radio box for "print directly to the printer" it then seems to work, but negates the release function that papercut controls. Some strange reason it can work fine if we send a test page to each queue, but documents just disappear.

 

I believe we may be able to rule out drivers, citrix policies and any papercut settings, but this seems to point towards a spooling issue on the print server? Why would test pages work fine and not any other docs chucked at it? and it work fine from physical workstations as the staff and pupils are printing from physical CC4 workstations.

 

Any heads up would be greatly appreciated on this matter