Helpdesk cloud based

[nicholab]

I am looking for a cloud/hosted helpdesk.

 

Requirements:

E-mail tickets

Purchasing tracking

Service catalogue

4 helpdesk agents.

Possibly an app

Possibly ITIL complaint.

Edited October 15, 2014 by nicholab

[HarrisonJones]

Have you looked at Soluto, I have used it before, works great for managing devices and allows users to easily start a ticket like system and can have multiple agents also provides screenshot of their problem and full remote capability on all devices

[dpskinner]

Spiceworks is the way forward... although it is not cloud based it does tick all the other boxes. Have used it since day one and have absolutely no complaints at all. The support is some of the best I have come across and... its free!