Lexmark XS548 printing A4 documents oversized (A3)

[randle]

Hi,

 

I have a large number of Lexmark XS548 printers here on the network which up until about 6 months ago worked without issue however, since then we've been getting increasing reports of A4 documents printing oversized as if they should be A3.

 

• Users are not sending these as A3
  
• Printer settings are not set to use A3. All printers have cloned local settings
  
• We use PaperCut here and this stops any jobs, A3 size, at the workstation so won't even reach the server queue.
  
• Default Printer preferences are set to A4 (210 X 297 mm)
  
• This happens with the original driver I was using and the latest
  
• A user can send to another Lexmark printer and prints fine but another user will experience the same issue on that printer
  
• Print preview shows the document normal size.
  

 

Lexmark support are being about as useful as a chocolate fireman at the moment so hoping someone here has seen a similar issue and have a workaround!?

[difinity]

Have you checked the firmware is up to date ?

[randle]

I knew I'd missed off something from the list. Updated firmware with no change unfortunately.

[randle]

Very strange solution for this in the end if anyone's interested!

 

Turns out the printer requires a gdl file to be created in 'C:\ProgramData\Lexmark Universal v2 XL' which is initially generated under the currently logged on user's security context. Default permissions on ProgramData meant that user accounts couldn't create this folder/file combination and so the file was redirected to a writable location within their 'N:\My settings' (RM Network) directory. Looks like this file was not designed/intended to roam with the user and so caused the symptoms described above.

 

The solution was to use a combination of GPP/GPO to create the Lexmark folder and set relevant NTFS permissions on this. Since doing this printing has returned to normal.

 

This is a fairly specific issue and am not surprised that others haven't experienced this problem as would require Lexmark printers (Maybe only this model) running on a CC4 network however, doesn't explain why this wasn't an issue for the years we had these before this became apparent!