[sims] Census Autumn 2014

[timbo343]

I can see where you are coming from. It has been discussed that the venue is changed to a different area. I think most people are a bit sick of the support but this (edugeek) is the best place i find for support even if you have a contract with county. We dont really get county involved in the problems now, its mainly between the network managers who attend regularly. Im sure @howartp will agree too.

[howartp]

You rang?

 

Yeah, I find we have better meetings now with the nm to nm discussions than we do/did when it was nm versus LA.

 

I don't know which member of support you're referring to, but one or two are no longer there - is this individual still there?

 

I've almost considered going direct to Smoothwall for their support - we don't use LA for anything but internet now; having said that, don't expect to get much better support on patches direct from SIMS: http://www.edugeek.net/forums/mis-systems/143269-sims-patch-19945-can-anyone-send-me-tonight.html

 

I've had a PM conversation with Phil following that thread - we're waiting for feedback from higher up, but in essence it is fair for us to expect patches to be pushed out just as quickly whether we're on direct or LA support, and clearly that isn't happening. Some LAs even seem to be pushing out to all their customers whilst Capita are doing them on-demand.

 

Peter