On-site ICT Customer Support Engineer - Newham, London (£24-28.5k + £800 bonus)

[mrickford-rmeducation]

An opportunity for an enthusiastic and highly customer focused ICT Support Engineer (1st/2nd line) to provide onsite ICT and customer service support to a Newham secondary school as part of a large managed service with one of the ‘UK’s Top IT Employers’*.

 

RM Education is the leading provider of ICT software & services to the Education sector and employs over 2000 staff. Working within RM's BSF - ‘Building Schools for the Future’ Programme, the Customer Support Engineer will be predominately based at one school as the sole engineer tackling 1st/2nd line support issues from server level down to mobile devices (MS Server 2008,2012, Windows 7/8, AD, DNS, Apple etc) but utilising RM’s mobile engineers & Head Office support as appropriate.

 

Just as critically, the ICT Customer Support Engineer will be the onsite ambassador for RM Education, communicating regularly with the school leadership, proactively delivering exceptional customer service to staff and students and ensuring that service delivery targets / SLAs are achieved.

 

This is a varied IT support role in a very rewarding environment that also requires the building of strong relationships with the school staff. If you’re an IT Customer Support Engineer that is a great communicator with a proactive attitude, enjoy solving problems and ultimately get a real buzz out of going the extra mile for customers, then this is the role for you.

 

The Individual

* IT support experience including MS Server 2008/2012, Windows 7, 8, AD, DNS etc, ideally within a customer-oriented IT environment

* Experience of maintaining a range of networking and standalone hardware, and an ability to keep abreast of technology changes and innovation

* Strong problem solving abilities and excellent communication, customer handling, influencing and inter-personal skills

* Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery

Why you should consider this role

* Chance to work in one of the UK’s highest profile and prestigious school improvement initiatives for a leading employer (*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognised in the general ‘Top Employer’ category in 2013)

* Work with a very broad and constantly evolving array of ICT

* Working within the education ICT sector is highly stimulating and hugely rewarding

* RM offers exceptional career development and advancement opportunities

 

Apply online at:https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=607&nPostingTargetId=1443&id=QZEFK026203F3VBQB796G79FA&lg=UK

Edited September 25, 2014 by Dos_Box
Approved