Roll back Smart Version

[davyboi]

Hello,

 

I have a teacher with a personal MAC. She has downloaded Smart Notebook 14 onto it which we don't have a license for so has been using the trial version. She asked me to activate it so I explained that a license is required for version 14 and offered to downgrade it to 11.4. However any version I install less that 14 just does not work. It says it has installed successfully but as soon as I launch notebook it throws up an error. If I reinstall version 14 that works fine!

 

Anyone any ideas what might be causing it? I followed the guide here https://smarttech.com/us/Support/Browse+Support/Support+Documents/KB2/117343.aspx for removing any other files although I notice the guide is for an older version.

 

Thanks Dave

Edited September 17, 2014 by davyboi

[furby]

Tried the uninstaller? Might be more thorough http://downloads01.smarttech.com/media/sitecore/en/support/product/esi/esi2014mac/guideinstallesi2014mac09sep14.pdf

[davyboi]

I managed to get this sorted. I emailed smart tech support and they gave me a link to download the smart cleanup tool for MAC. Should anyone else have the same problem it can be downloaded here

 

http://downloads.smarttech.com/techsupport/k1fi2rh8stf3eja6kjs1sdl0wa/Clean-ups%20and%20Logs/SMART%20Cleanup_Mac.zip