Smoothwall no longer allowing web traffic through

[MrBen85]

Our Smoothwall box has decided to be completely accessible and we can ping through it to external addresses, we can do NSLookups etc, even running traceroutes from it is not a problem.

 

Unfortunately, it appears to not be allowing traffic through it and throwing up obscure DNS issues.

 

The DNS servers work, and if we bypass SmoothWall, we can use them and they're resolving IPs without issue.

 

We use SmoothWall as our default gateway and our proxy server, so we've now had no internet for almost 48hrs.

 

I'm unable to log a call because my name isn't on the helpdesk system and I'm stuick waiting for the official channels to raise a fault ticket.

 

Has anyone had any similar symptoms before??

 

All the active cards look fine and there are no errors/warnings. However I have noticed an intermittent beep now which is also a cause for concern.

 

Please help!!

[FN-GM]

Is the proxy service running?

[MrBen85]

Sure is!

 

Looks like the external connection keeps resetting every few minutes....

 

Any advice?

[FN-GM]

What does the smoothwall external connection plug into? Have you checked that device is functioning correctly?

[MrBen85]

It's going straight into a Cisco switch, the same switch that I'm using to bypass Smoothwall to access Edugeek.

 

I'm getting timeouts between 5-8 minutes on the external card. With the "online" and "offline" beeps sounding.

 

It wouldn't be the first time I've had a Smoothwall box fail on me, but this one is really rather odd!