free780 Posted August 29, 2014 Posted August 29, 2014 (edited) Data has not been working on my phone since 7:30 this morning. I checked down detector (Status overview | Down Detector) and this is what i got. It appears someone has cut a fibre cable killing data for t-mobile. http://community.ee.co.uk/t5/Network-Updates/Data-access-for-customers-on-T-Mobile-plans-29-8-14/td-p/188157 Well done. Edited August 29, 2014 by ZeroHour
FN-GM Posted August 29, 2014 Posted August 29, 2014 Surely they have redundant fibre routes etc to avoid this?
free780 Posted August 30, 2014 Author Posted August 30, 2014 Apparently not. My 3G is back now. Though I don't understand why they couldn't notify the customers via text. Why oh why they don't have a web based Helpdesk where customers can submit tickets.
FN-GM Posted August 30, 2014 Posted August 30, 2014 It looks like at effected a limited amount of customers. They probably didn't want to send a text to everybody as they would loose face.
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