[sims] Decompiling of the package SIMS Summer 2014 failed

[howartp]

Hi,

 

Anyone come across this one before?

 

Deploy an agent in SOLUS (3.7), client pops up saying "installing in 2 minutes...", then 10 seconds after the 2 minutes is up (or you hit deploy now), the client says "No updates pending" and the SOLUS agent screen has the above status message.

 

Peter

[Cache]

I'd probably give Capita a ring about it, however if you want to try something:

 

Firstly I'd try redeploying the update and see if that works. If not, go to Manage Updates and try downloading the update again and then redeploy after that.

 

We had something similar once (Not on 3.7, I think it was either 3.5 or 3.6), however our error message was the downloaded file size didn't match the expected size for some reason.

Edited July 24, 2014 by Cache

[TheScarfedOne]

What @Cache said... Ive seen this non-matched download size issue before, and you got it in solus 2 aswell

[Priya_Shah]

Hi,

 

Anyone come across this one before?

 

Deploy an agent in SOLUS (3.7), client pops up saying "installing in 2 minutes...", then 10 seconds after the 2 minutes is up (or you hit deploy now), the client says "No updates pending" and the SOLUS agent screen has the above status message.

 

Peter

 

Sorry to start up a really old thread, but I am having the same problem at one of our schools. "Decompiling of the package SIMS Spring 2016 Full Release (7.168.50) (SIMS Workstation) failed" I am waiting for Capita to get back to me, but don't know how long they will be, in the meantime, can anyone help?

[howartp]

I seem to recall it was something daft like disk space on the server or the clients?

 

Peter

[Priya_Shah]

I seem to recall it was something daft like disk space on the server or the clients?

 

Peter

 

Hi Peter,

 

Thanks for the reply, there seems to be enough disk space, firewalls appear to be off... still waiting on Capita!

[superfletch]

Try uninstalling the S3 Agent (on the client computer from control panel), then remove it from the Servers SOLUS 3 GUI.

Reboot the client machine and restart both the Servers S3 Services.

Now re-install the agent to the client and try again.

 

Like Peter said there needs to be plenty of disk space on both devices.

[Priya_Shah]

Hi

So Capita replied, the server had rebooted whilst downloading the upgrade files via Solus, so the pkg became corrupt.

 

Once the corrupt package was identified and deleted on the server and on the local workstations, I redone loaded the update and it worked.