HAP v10 - File upload limit?

[lafleur1977]

Hello,

 

I am having a problem with our new installation of HAP v10. When testing uploading of documents I have noticed that documents above the size of 30 MB fail to upload. Anything less than 30 MB is fine. See attached error:

 

Has anyone seen this before? I have read up and checked the webconfig file and the file upload limit is set to 2 GB as far as I can see.

 

Thanks

[nickbro]

Hmm that's an odd one, I uploaded a 150mb file last week and it uploaded fine, apart from the upload progress sticking

[lafleur1977]

Is there a file size upload limit? Is there anything I can check in order to troubleshoot the problem?

 

Thanks

[lafleur1977]

Hi Nick,

 

Any ideas what might be causing this? This could be a big limitation for me. Any suggestions would be appreciated.

 

Thanks

[nickbro]

The upload file size is in the web.config file, and it's set to around the 2gb mark.

 

Does your hap go through a reverse proxy, it could be that which is cancelling the upload

[lafleur1977]

Checked the web.config file and it does appear to be set to 2GB roughly. I don't think it goes through a reverse proxy but would need to check with our ISP. As a test I disabled the proxy settings in the browser and tried a 30 MB upload which failed. I checked the event logs on the server and found the following error:

 

An error occurred in Home Access Plus+

 

Page: HAP.Web.API.MyPic

 

Creating Directory Search and Searching for then current user

Using filter: (&(objectClass=user) (sAMAccountName=user))

Found 1 results, processing 1st result

Found 0 thumnbnailPhotos

 

However, this only seems to occur when a user has logged on and not when the file fails to upload. Possibly related or a red herring?

 

Thanks

[fairm010]

I believe that error appears when the user has no AD picture and that is HAP telling you so.

[lafleur1977]

Could the server specification be causing the issue at all? I have it set up as a VM with 4 GB memory and 1 virtual CPU. What are the recommended spec's?

 

Thanks

[fairm010]

I run HAP and our school website on a VM with 4GB RAM and 2 vcores. Works no problem at all. I'd say most likely the ISP is reverse proxying.

[lafleur1977]

I run HAP and our school website on a VM with 4GB RAM and 2 vcores. Works no problem at all. I'd say most likely the ISP is reverse proxying.

 

Even though I disabled the proxy settings and uploads below 30MB work?

 

Thanks

[fairm010]

Do you experience the same both on and off site?

[lafleur1977]

Yes, the problem is occurring on and offsite.

 

Thanks

[nickbro]

Which uploader are you using? Drag and Drop, single upload, or the multi upload box?

 

If it's the 1st two, please try doing some http://www.edugeek.net/forums/home-access-plus/86059-hap-json-debugging.html, to see if it's giving a reason it's failing.

[lafleur1977]

Hi Nick,

I get the following when doing the debugging when the upload fails:

 

{"Actions":0,"Contents":null,"DateAccessed":null,"DateCreated":null,"DateModified":null,"Extension":null,"Icon":"..\/images\/icons\/folder.png","Location":"A\\","Name":"My Documents","Permissions":{"AppendData":true,"CreateDirs":true,"CreateFiles":true,"Delete":true,"DeleteSubDirsOrFiles":true,"Execute":true,"FullControl":true,"ListDirs":true,"Modify":true,"ReadAttr":true,"ReadData":true,"ReadExAttr":true,"ReadExecute":true,"Traverse":true,"Write":true,"WriteAttr":true,"WriteData":true,"WriteExAttr":true},"Size":null,"Type":"File Folder"}

 

and also:

 

{"Actions":0,"Contents":null,"DateAccessed":null,"DateCreated":null,"DateModified":null,"Extension":null,"Icon":null,"Location":null,"Name":null,"Permissions":null,"Size":null,"Type":null}

 

Thanks

[nickbro]

Ok, it's saying it was aborted, sounds like the page was refreshed or navigated away from while it was uploading

[lafleur1977]

The page isn't being refreshed unless its happening in the background somehow. The file upload fails straight away. Is there anything else I can do to further narrow it down?

 

Thanks

[lafleur1977]

Hi Nick,

 

I am still having this problem. Do you have any further suggestions as to what may be causing it?

 

Thanks

[lafleur1977]

Finally resolved this after seeing your reply to the following post: http://www.edugeek.net/forums/home-access-plus/143725-404-error-uploading-files-over-35mb.html

 

Cheers