RM Service Host Issue

[HTCPCP]

Good afternoon,

 

having got the rest of the system up this morning, we can't access the RMMC. Looking at Services, the RM Service Host hasn't started properly (even after restarts and looking at Tec1751186. Despite waiting to hear back from both the LEA service desk and RM (neither are being particularly fast) I was wondering if any of you wonderful people had come across this before, and if you did, how you got the system working again?

 

I am getting the following message when attempting to start the process manually "Windows could not start the RM Service Host service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion."

 

Any help would be greatly appreciated!

[howartp]

Have a look on your FRDC at c:\Program Files\RM\Connect\CommsRM.Networks.Comms.ServiceHost.Viewer.exe - that might give you an idea whether a sub-service is failing, and if so give you an idea what to look at?

 

Peter

[HTCPCP]

Had a look at that soon after I had posted - program is visible under the processes in task manager on the forest root, but doesn't actually open, even with DNS stopped...

[iForgot]

Restart the RM Connection Pool first, then the RM Dal Config Service.

We've had quite a few issues with the Service Host, and this provides an almost immediate fix in most cases.

 

The RMDCS restarts service host as part of it's restart anyway.

 

Hope this helps.

 

 

iForgot

[HTCPCP]

Tracked it down, the reason it wasn't working was RMConnect Postgres service was failing to start with the issue of bogus data in lock file postmaster.pid. renamed the file, restarted the service and it all worked again.

 

Cheers for your help iForgot!