SMART Notebook will not install on CC4 Anywhere Terminal servers

[JHLEHS]

Hello People,

 

I was wondering if you had any thought about the following:

 

Issue: Due to a corrupted installed SMART Notebook 11.4 (without drivers) hangs on the "Installer Co ordinator service, please wait while the application is preparing for the first use". I cannot get SMART installed at all on server 2008 R2 x64. I am guessing this is probably because either windows isntaller is corrupt or there is another installation which is making the process hang.

 

Things ive tried:

 

First of all I went down the SMART root:

Ran SMARTCleanup.exe to see if the would remove corrupt files by the installer. I tried previous version of SMART with no joy.

 

Secondly I ran:

SFC (System file checker) as SMART recommended me to do so repaired files and rebooted (still no joy)

 

GPO settings:

Thirdly due to a bit of googeling I tried enabling the GPO setting below:

 

To disable this group policy:

1 ) Log on to the system with a User that has Administrative Privileges

2 ) Open the Windows Control Panel

3 ) Perform a search for Group Policy

4 ) The search results should display a link to the “Local Group Policy Editor”

5 ) Once inside the editor, go to:

 

1. Computer Configuration
   
2. Administrative Templates
   
3. Windows Components
   
4. Remote Desktop Services
   
5. Remote Desktop Session Host
   
6. Application Compatibility
   

6 ) In the right pane, right click on ‘Turn off Windows Installer RDS Compatibility” and select Edit from the drop down menu

7 ) Select the Radio Button labeled ‘Enable’

8 ) Click OK

This stopped the windows installer coordinator from appearing but the installer just hangs as it does before. Next I thought do I try and repair the windows installer? Don't really want to do anything that is going to make the server unusable.

 

Any ideas here? Please see picture attached.

 

Thanks

[JHLEHS]

Also I should add I have checked event viewer and I get the following:

Failed to end a windows installer transaction Error 5 occurred when ending the transaction.

[sted]

assuming its basically the same as vanilla terminal server the terminal server wont allow multi msi installs to complete but i cant remember off the top of my head ow i fixed it

[JHLEHS]

@sted thanks for your reply I think you may be correct. I thought the same when I read about applying the GPO but it didn't work all it did was to stop the attached message from appearing but the installer still failed.

 

Thanks,

James.

[JHLEHS]

Just to let you know I was able to fixed this It was a mixture of turning off the multiple install GPO but also I ran a different installer. I found that the MSI extracted itself to two installers and I had to install SMART Common tools and then the SMART Education Software.msi.

 

Phewww.

[dhoward_westexetc]

Just to let you know I was able to fixed this It was a mixture of turning off the multiple install GPO but also I ran a different installer. I found that the MSI extracted itself to two installers and I had to install SMART Common tools and then the SMART Education Software.msi.

 

Phewww.

 

Just picked this up, as I have run into the same issue myself. Where was the different installer you found, I tried searching in AppData\Local\Temp, but could only find the 400MB+ MSI file.