Gaz Posted March 18, 2014 Posted March 18, 2014 (edited) Some of the lecturers like to use the page extender feature but they have noticed that when they use it some "elements" disappear. If you watch from 4:50 you will see the cross from the letter "t" (word "but") disappear, this also happens on equals signs, they become a minus and a plus sign would also become a minus. You can imagine this is quite annoying for the maths lecturers. https://dl.dropboxusercontent.com/u/7474878/rec.avi At about 5:05 the lecturer circles the word so you can see it better. Also at 5:50 the word "height" The Activinspire version is 1.7.62196 PC's are Windows XP Pro SP3 and Win 7 Pro SP1 Edited March 18, 2014 by Gaz
phillyrovers Posted March 19, 2014 Posted March 19, 2014 Gaz, I have looked at the video and though I cannot confirm, I suspect that the lecturer is using Pen Width 0. We have got a current issue open when pen width 0 is used in that some annotations will vanish when using page extender. The workaround at the moment is to use Pen width 2. Could you have them try this? Thank you
Gaz Posted March 19, 2014 Author Posted March 19, 2014 Hi There, yes I will get them to try this. Is there a width 1 setting? Thanks.
phillyrovers Posted March 19, 2014 Posted March 19, 2014 Hi Gaz, The next lowest available at present is 2. Thank you
Gaz Posted April 4, 2014 Author Posted April 4, 2014 I just thought I would update this thread with what the lecturers have experienced so far. They are now using "2" and have not seen the annotations disappear but they are still keeping an eye out for it. If using "2" is the work around, it wouldn't really be acceptable. The lecturers would like to use width "0" as it is better for writing mathematical equations. Are Promethean actively working on a fix?
phillyrovers Posted April 7, 2014 Posted April 7, 2014 Hi Gaz, Our development team are aware of this issue and the issue is logged in the development life cycle to be considered to be fixed for a future release. If you would like your details added to a list of customer affected by this problem please log this through the Promethean Support team who will let you know as soon as they know the issue has been resolved. Thank you
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