Encrpyted Memory Pen

[leemac13]

Hi everyone,

 

Our head is currently using a Kingston encrpyted memory pen, when she plugs it into her PC it works fine, but when she plugs it into her laptop it doesnt autorun if you click the icon you can unlock it and browse the files by using the browse option built into the software, but the drive does not show up in disk management or windows explorer. She is also unable to save any documents onto the drive as she cannot access the drive from any of the programs.

 

Any ideas??

[RafaelLane44]

Things to check:

 

- Antivirus software: it could have been disabled by an antivirus software on the laptop as the autorun feature is commonly used by viruses so it may have been mistaken for a virus. Check your antivirus software log and/or quarantine list.

 

- If the memory pen uses USB 3.0 make sure it is enabled in the main board setup of the laptop.

 

- Check if there are any USB related software that could be conflicting with the device drivers of the pen.