Parse E-Mail For Helpdesk

[6Foot2]

We have a helpdesk only partly functional because any emails that are sent to the helpdesk do not get parsed. The parsing process works fine if it is done outside the confines of our ISP [The firewall is not allowing POP3 traffic]

 

An XML configuration file for one of the queues on our helpdesk looks like this:

 

Helpdesk key identifier info removed

 

 

 

 

 

 

 

 

 

I have edited the content of the XML file to remove any site specific details [passwords etc]

 

Our ISP said to make this work we should get an inexpensive connection to the web and run the parser on a station connected to the web through that connection. I don’t think that will fly here. I also don’t like the idea of an unfiltered connection live in the school [i can see lots of requests to use it because ‘…I can’t get to the website I want any other way…’]

 

Given this set of limitations how would you parse the emails?

[Ric_]

Which helpdesk software? Maybe someone has the same one?

[6Foot2]

Which helpdesk software? Maybe someone has the same one?

 

Cerberus Helpdesk - Version 2.7.0 Release.