String was not recognised as a valid datetime.

[fairm010]

Hi Nick,

 

I have moved my HAP install to another server and all is working well however whenever anyone accesses the Helpdesk they get "String was not recognised as a valid DateTime". The helpdesk still functions but the error throws staff off.

 

Can you help? Cheers.

[fairm010]

[fairm010]

Just pulled this from the event log.

 

An error occurred in Home Access Plus+ Page: mscorlib String was not recognized as a valid DateTime. System.FormatException: String was not recognized as a valid DateTime. at System.DateTime.Parse(String s) at HAP.HelpDesk.API.PeriodStats(String Period) at SyncInvokeStats(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet) at System.DateTime.Parse(String s) at HAP.HelpDesk.API.PeriodStats(String Period) at SyncInvokeStats(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

 

@nickbro, can you help?

[minimoo]

fairm010, Whilst nick will probably have an idea what's causing this, if you want, email me a copy of your tickets.xml and i'll try and look and see if I can tell what's causing this.

 

Paul

[fairm010]

Cheers Paul. I'll PM it to you shortly.

[fairm010]

cant PM it, can you pm me your email address please?

[fairm010]

XML emailed over. Thanks Paul!

[nickbro]

Add this to the web.config

  
              requestEncoding="en-gb"
        responseEncoding="en-gb"/>
  

[fairm010]

Ah nick answered this back in 1970! I'll give that a shot.

[nickbro]

Sorry, the correct on is

[fairm010]

I get the following when adding that line to web.config.

 

[ATTACH=CONFIG]23393[/ATTACH]

[nickbro]

@fairm010, you've put it in the wrong place, it needs to sit below system.web

[fairm010]

Thats sorted it, thankyou Nick!