Pre filled text in helpdesk.

[fairm010]

Hi @nickbro,

 

Is it possible to have pre - filled text in the note section of the helpdesk?

 

Example.

 

[ATTACH=CONFIG]22390[/ATTACH]

 

Cheers, Matt

[nickbro]

Yes, open ~/HelpDesk/Default.aspx

 

Look for

$("#ticket-note").val("");

(there's a few occurances)

replace with

$("#ticket-note").val("Please ensure you provide as much information as possible in order to ressolve your ticket quickly and effectively.\n\n-How often does this occur?\n-When did you notice the issue?\n-Are you able to replicate the issue?\n-What steps have you taken to troubleshoot the issue yourself?\n\nPlease email any screenshots you think may aid your ticket being resolved to [email protected]\n\nPlease make sure you do some basic troubleshooting of your own before logging a ticket/calling IT.");

 

New lines are '\n'

 

You will need to add the contect to the textarea as well

[fairm010]

Cheers Nick, appreciate it. All working now!

[nickbro]

@firm010 I've added this request to the v10 Help Desk thread: http://www.edugeek.net/forums/home-access-plus/130535-hap-v10-new-helpdesk.html

[fairm010]

Ahh good idea! On a side note, will HAP change visually in v10? About to do some training on it for staff and all hell will be unleashed if it Iooks different!

[nickbro]

Nope, uses the Windows 8 Modern UI, of a sort, the booking system will however change in it's look. It'll look a bit more like Outlook