LanSchool - screen thumbnails stop on 'updating'

[sparkeh]

I am currently trialing LanSchool and have an issue with the client screen thumbnails.

When I first launch the console, everything works great for about 15-20mins then the thumbnails all turn to 'updating'. But they don't, they just sit there.

 

If I move the mouse over a thumbnail, the screen comes back, but then I have to move the mouse over every thumbnail to get all the screens back.

Then 15-20mins later they all go again.

 

Anyone seen this or got any ideas?

 

(I have contacted support who are sending a doc about improving network communicating but I don't think its that as the screens appear to be updating fine, just not showing up properly).

 

Cheers.

[Steve21]

@sparkeh Don't suppose you ever got to the end of this? Just trialling it and got same issue that you mentioned. Controlling one shows it fine, just the thumbnails stopped.

 

Thanks,

Steve

[sparkeh]

@sparkeh Don't suppose you ever got to the end of this? Just trialling it and got same issue that you mentioned. Controlling one shows it fine, just the thumbnails stopped.

 

Thanks,

Steve

Ermmm... well we bought it and it doesn't seem to do it anymore so I guess we did sort it out, but I can't for the life of me remember what the fix was. Really sorry

[Steve21]

Ermmm... well we bought it and it doesn't seem to do it anymore so I guess we did sort it out, but I can't for the life of me remember what the fix was. Really sorry

 

Ah no worries Thought it was worth a shot while waiting for support to have a nosy.

 

Thanks,

Steve

[LanSchoolUK_Adam]

Hi Steve, sorry to hear about this issue - the thumbnails being stuck on 'updating' typically occurs when the Teacher / Tech Console is sending out a request packet (which puts it into the 'Updating...' status) but fails to receive a response back from the target student(s).

 

LanSchool uses a common set of ports to transmit data between clients, occasionally we find issues with firewalls / AV that blocks the traffic. Troubleshooting is available for this once we learn a bit more about your specific network environment; dropped you a PM with our support contact details.

[Redhawk]

This is now happening to me. The thumbnails are stuck on 'Updating'. The computer lab is on a different subnet, but all are connected to the LCS and shows the devices connected.

[LanSchoolUK_Adam]

Sorry to hear about that, Redhawk - our support team is on hand to troubleshoot. Dropped you a PM.