Alis_Klar Posted January 17, 2014 Posted January 17, 2014 (edited) In order of annoyance Login Timeout My users are pretty frustrated they have to keep loggin on every so often. Is it 15 or 30 mins? This is made much worse by annoyance No.2. Disables browser's password saving Mobile device password policy If you enroll a mobile device using Activesync which only has a PIN to unlock it enforces a complex password on the device. Much slower to type a password than enter a PIN. (Only tested this with iOS) presume active sync works the same on Android and WinMo. To mitigate I set my iPhones lock timeout to the max 15 minutes. Admin user Password policy. Can live with this but if you are a domain administrator for Zimbra and it's becoming a pain you could create a new admin account and demote your day-to-day account and avoid the password policy for just checking your e-mails. I use the Outlook connector so outlook remembers the password still. New version of outlook connector has been a bit flakey Rather than just reconfigure the existing ZCS connector install I decided to install the new version 8 ZCS connector. We had no issues with out Outlook 2010 machines but one Outlook 2007 user getting errors about the server not being licensed and refuses to sync. Will try reinstalling and deleting the zdb files this time. Oh, and in the Admin interface the tab key no longer moves to the next field!! Guy I spoke to about the iOS issue at Link2ICT seemed to be saying that these restrictive policies are not yet set in stone as the new Zimbra is still being rolled out across Birmingham. So if any of these issues are bugging you then it's worth adding your voice and moaning to Link2ICT. Edited January 17, 2014 by Alis_Klar
Davekri Posted January 17, 2014 Posted January 17, 2014 The login timeout is a good idea in itself, but the timeframe it is working to is too short. As for admin passwords, the rules for complexity should be make clear before you create one - I had to retry four times as each time I was told of a new layer of complexity. In the end I went for a much simpler pattern than I usually would just so I can remember the bloody thing. As I am getting grief from my colleagues about the timeout I will be adding my moans to Link2ICT's in tray!
Little-Miss Posted January 17, 2014 Posted January 17, 2014 I'm sick of hearing all of the above...just got off the phone from someone about the password saving.... I'll send an email, but i cant see it changing anything.
andy_b Posted January 17, 2014 Posted January 17, 2014 (edited) 1,2 and 3 have caused much annoyance amongst users. I was told that the mobile device policy was not going to be changed - but this was before Christmas. Point 4 is a bit of a pain - but I use LastPass which has made life easier. We also had a problem at one point when all passworded zip files got flagged as viruses - but I think this has been resolved now. Will be interesting to see the service desk stats for December / January - I think I've opened as many cases in these two months as I usually do in a year. Edited January 17, 2014 by andy_b
Alis_Klar Posted January 17, 2014 Author Posted January 17, 2014 (edited) Link2ICT are looking to fix annoyance 2. The timeout for normal users is 30 mins and the timeout for admins is 10! This is set by the LA policy. Edited January 17, 2014 by Alis_Klar
Michael Posted January 17, 2014 Posted January 17, 2014 Not quite sure why you guys put up with all this nonsense. I should remind you you're also paying for it as well... There are none of the above problems with Office 365, plus Office 365 on A2 is 100% free for schools.
Little-Miss Posted January 17, 2014 Posted January 17, 2014 For me, it's because i just havent got the time at the moment. At first it was because i couldnt face the upheaval. Now it's purely having the time to sit and do it.....
andy_b Posted January 22, 2014 Posted January 22, 2014 Has anyone had users complain about not receiving expected emails? Usually I'd put it down to user error - but maybe three/four users are insistent that emails have been sent to them (from third party email accounts) correctly but they aren't being received. Thought I'd ask before I raise another call with L2ICT....
Michael Posted January 22, 2014 Posted January 22, 2014 Has anyone had users complain about not receiving expected emails? Usually I'd put it down to user error - but maybe three/four users are insistent that emails have been sent to them (from third party email accounts) correctly but they aren't being received. Thought I'd ask before I raise another call with L2ICT.... Funny you should say that. I was asked to re-send e-mails (not that long ago) as they were there one evening and gone the following morning at a Zimbra hosted school.
Alis_Klar Posted January 22, 2014 Author Posted January 22, 2014 (edited) We have failed to receive mail sent from another Birmingham school who are still on the old Zimbra system. I am receiving external mail fine. I have verified this as we had a teacher from another school who i watched send a mail to me and I didn't get it. A Test from gmail came thru within seconds. Also noticed more SPAM getting thru and getting blocked for executable notices caused by spammy mails. Edited January 22, 2014 by Alis_Klar 1
andy_b Posted January 22, 2014 Posted January 22, 2014 Thanks for that - might help get the problem narrowed down. I have tested gmail and yahoo to my zimbra a/c and like you said the emails are coming through. I managed to get a list of senders from one of my users and they are all bham.sch.uk addresses - not sure what email system they are using though. Tried to log a call - but I'm not sure they understood what I was saying as they wanted to check my email configuration settings - even though I am using the web client...... We have failed to receive mail sent from another Birmingham school who are still on the old Zimbra system. I am receiving external mail fine. I have verified this as we had a teacher from another school who i watched send a mail to me and I didn't get it. A Test from gmail came thru within seconds. Also noticed more SPAM getting thru and getting blocked for executable notices caused by spammy mails.
Alis_Klar Posted January 22, 2014 Author Posted January 22, 2014 when I logged the call I don't think they'd realised the possible pattern. I think they've messed up the configuration of the new zimbra so internal mail from old zimbra server and possibly @birmingham.gov.uk e-mail are not coming thru.
Michael Posted January 23, 2014 Posted January 23, 2014 It is somewhat worrying this is happening and hope it's fixed soon. There must be thousands of e-mails sent everyday and to know e-mails aren't arriving is somewhat very concerning! I fail to see why the upgrade should make any difference. Presumably the mail relay is still the same?
Michael Posted January 23, 2014 Posted January 23, 2014 Birmingham council tax blunder as thousands pay TWICE - Birmingham Mail Service Birmingham / Link2ICT really are making hard to find anything to like about them at the moment..... Maybe it was the new firewall which charged people twice? It's strange actually, as I do find time to time when receiving e-mails from Link2ICT that I regularly receive the same one twice.
foofighterjim Posted February 5, 2014 Posted February 5, 2014 We have failed to receive mail sent from another Birmingham school who are still on the old Zimbra system. I am receiving external mail fine. I have verified this as we had a teacher from another school who i watched send a mail to me and I didn't get it. A Test from gmail came thru within seconds. Is it just me or is this happening again? A colleague was expecting an email from a school running Zimbra 5 and we haven't had anything. They have been able to receive our messages from O365 but we get nothing back. Mrs foofighterjim is at a school with Zimbra 8 so I am getting her to send me an email from there. Link2ICT appear to be questioning the fact that it is us at fault but surely this can't be coincidence.
andy_b Posted February 5, 2014 Posted February 5, 2014 I haven't managed to test it yet - but my call has been updated to say that they believe they have fixed the issue. Is it just me or is this happening again? A colleague was expecting an email from a school running Zimbra 5 and we haven't had anything. They have been able to receive our messages from O365 but we get nothing back. Mrs foofighterjim is at a school with Zimbra 8 so I am getting her to send me an email from there. Link2ICT appear to be questioning the fact that it is us at fault but surely this can't be coincidence.
foofighterjim Posted February 5, 2014 Posted February 5, 2014 I haven't managed to test it yet - but my call has been updated to say that they believe they have fixed the issue. Definitely suspecting Zimbra 5 here, got a message from Mrs foofighterjim (using Zimbra 8) and managed to reply without issue.
andy_b Posted February 24, 2014 Posted February 24, 2014 Is it just for us, or when creating a new email account does it take ages to enter the new email address? I have to type a letter, count to 3 before I can enter the next letter.
Michael Posted February 24, 2014 Posted February 24, 2014 Is it just for us, or when creating a new email account does it take ages to enter the new email address? I have to type a letter, count to 3 before I can enter the next letter. I wonder if it's a slow running script which is causing this problem. Can you replicate it using a different browser to what you're currently using? IE10, FF26+ and Chrome 31+ are the ones to use.
andy_b Posted February 24, 2014 Posted February 24, 2014 Only tried Firefox tbh. I was just checking it wasn't a general thing before investigating further. Thanks!
andy_b Posted February 24, 2014 Posted February 24, 2014 Hurray, lets add some delays into the mixture for good measure: https://link2ict.service-now.com/schools/kb_view.do?sysparm_article=KB0012426
foofighterjim Posted February 26, 2014 Posted February 26, 2014 So since the new SPAM filter upgrade has anyone noticed a significant lag in the time external emails are taking to come through? I am on O365 but we have a local server for Spiceworks. A member of staff sent me an email at 9:50 this morning and cc'ed the helpdesk; Spiceworks did not receive the message until 13:00. This has only been happening since the half term upgrade and nothing has been changed at our end.
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