Windows SBS 2008 Backup not working with Exchange 2007

[rconklin]

We have VSS making shadow copies successfully twice daily. When SBS runs the SBS 2008 Backup for the drives, it does not backup the Exchange mailbox databases. As a workaround, I created a script that dismounts the Exchange mailbox databases, performs the backup, and then remounts the databases successfully at night. The mailboxes are in a dismounted state for approximately 45 minutes. I would feel much better with a full solution instead of this workaround. Any ideas? Thank you.

[glennda]

What happens is you open a command line and type vssadmin /listwriters

 

Post the result up

[rconklin]

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

© Copyright 2001-2005 Microsoft Corp.

 

Writer name: 'System Writer'

Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

Writer Instance Id: {a9eaffa2-47b7-423b-ab3b-2c8a1d331ff0}

State: [1] Stable

Last error: No error

 

Writer name: 'FRS Writer'

Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}

Writer Instance Id: {e37b8132-6cec-4c92-a1fb-5475535d3b90}

State: [1] Stable

Last error: No error

 

Writer name: 'SqlServerWriter'

Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}

Writer Instance Id: {644e3491-1db0-4886-9d07-5cb6b65a7f60}

State: [1] Stable

Last error: No error

 

Writer name: 'FSRM Writer'

Writer Id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}

Writer Instance Id: {54a2402d-16eb-4458-bb1e-93c2d2db2d36}

State: [1] Stable

Last error: No error

 

Writer name: 'ASR Writer'

Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}

Writer Instance Id: {da7c7bfd-e469-4368-b8a9-582f8b551825}

State: [1] Stable

Last error: No error

 

Writer name: 'Microsoft Exchange Writer'

Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}

Writer Instance Id: {3c819912-94b3-488f-9ccf-b55406aeb2bb}

State: [5] Waiting for completion

Last error: Retryable error

 

Writer name: 'Shadow Copy Optimization Writer'

Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}

Writer Instance Id: {b645b3a3-dd1d-4925-8580-0b7bce415fa7}

State: [1] Stable

Last error: No error

 

Writer name: 'IIS Config Writer'

Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}

Writer Instance Id: {56404c0c-ca89-4f67-ab57-3b6821819cc7}

State: [1] Stable

Last error: No error

 

Writer name: 'Microsoft Exchange Writer'

Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}

Writer Instance Id: {ed58420c-4e87-46ea-9a7c-a5afee8f5145}

State: [1] Stable

Last error: No error

 

Writer name: 'Dhcp Jet Writer'

Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}

Writer Instance Id: {6355cc47-2e89-481c-aa9b-7374a24400ba}

State: [1] Stable

Last error: No error

 

Writer name: 'Registry Writer'

Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

Writer Instance Id: {78900052-df19-4777-b47a-5cef0a6bf1a9}

State: [1] Stable

Last error: No error

 

Writer name: 'TermServLicensing'

Writer Id: {5382579c-98df-47a7-ac6c-98a6d7106e09}

Writer Instance Id: {ac7e2d67-6300-489a-a9b2-5c4d47b433c8}

State: [1] Stable

Last error: No error

 

Writer name: 'BITS Writer'

Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}

Writer Instance Id: {9b2a32c7-9b3f-4b39-ab2f-b49461fe83e2}

State: [1] Stable

Last error: No error

 

Writer name: 'WMI Writer'

Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

Writer Instance Id: {ec61fb87-dc50-4f01-bf64-8bbada321634}

State: [1] Stable

Last error: No error

 

Writer name: 'SharePoint Services Writer'

Writer Id: {c2f52614-5e53-4858-a589-38eeb25c6184}

Writer Instance Id: {1cc5bc54-1af1-4fd2-81ae-524c6b634fb5}

State: [1] Stable

Last error: No error

 

Writer name: 'NTDS'

Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}

Writer Instance Id: {834b87d6-35c5-4b64-ac47-7696c1b37a79}

State: [1] Stable

Last error: No error

 

Writer name: 'COM+ REGDB Writer'

Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

Writer Instance Id: {8c8e0470-8352-4f00-85b9-9750c778c76b}

State: [1] Stable

Last error: No error

 

Writer name: 'Certificate Authority'

Writer Id: {6f5b15b5-da24-4d88-b737-63063e3a1f86}

Writer Instance Id: {41d08ffb-06af-48a4-9592-084e50ae8a32}

State: [1] Stable

Last error: No error

 

Writer name: 'TS Gateway Writer'

Writer Id: {368753ec-572e-4fc7-b4b9-ccd9bdc624cb}

Writer Instance Id: {0fc9b546-be64-4d07-9eea-c88cebfd49a1}

State: [1] Stable

Last error: No error

 

Writer name: 'NPS VSS Writer'

Writer Id: {35e81631-13e1-48db-97fc-d5bc721bb18a}

Writer Instance Id: {9f3f030e-c25f-4800-8df9-584f017e132a}

State: [1] Stable

Last error: No error

 

Writer name: 'IIS Metabase Writer'

Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}

Writer Instance Id: {4d23c22c-ff22-40ca-8834-0f5125493df1}

State: [1] Stable

Last error: No error

[sukh]

what errors if any do you get in application log? or job logs?

[rconklin]

Thank you for that information Glenda!

 

1) Going with the 'vssadmin list writers' result from before I noticed an error:

 

Writer name: 'Microsoft Exchange Writer'

Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}

Writer Instance Id: {3c819912-94b3-488f-9ccf-b55406aeb2bb}

State: [5] Waiting for completion

Last error: Retryable error

 

2) Upon researching I was able to get it back to the below by resetting the 'Microsoft Exchange Information Store' service and the 'Microsoft Exchange Replication Service':

 

 

Writer name: 'Microsoft Exchange Writer'

Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}

Writer Instance Id: {aa016cf9-a2fb-4432-ba84-94b333ee5901}

State: [1] Stable

Last error: No error

 

 

3) Will enable the normal Windows SBS 2008 Backup for tonight and check.

[rconklin]

Event 565, Backup

Consistency check for component '8653c9e4-dbea-4d51-9bb3-f346ef947b0b'\'Microsoft Exchange Server\Microsoft Information Store\ASB' failed. Application 'Exchange' will not be avaliable in the backup done at time '12/7/2013 11:00:07 PM'

Log Name: Application

Source: Backup

Level: Error

User: System

OpCode: Info

 

Problem seems to be a consistency issue with the logs. I will take the mailbox database offline and run a consistency check with ESEUTIL tonight.