SMARTboard shows image of computer mouse when you touch screen

[Andie]

Using Windows 7 on a Toshiba laptop connected to a SMARTboard 660i with UF75 projector. SMART Notebook version is 11, I think.

 

When the user touches the board to close a window, a large image of a computer mouse appears on the screen nearby. Sometimes there is also a pop up where the board is touched, saying Drag Up Drag Down.

 

I have set all the hardware settings for the whiteboard back to default, as far as I can tell. I am wondering if there is an accessibility setting somewhere in the software that is causing this? It's making it difficult to "click" on things to close or select them.

[Andie]

Anyone? The computer mouse image appears whenever the user touches the board for anything, not just to close a window, and it is driving her mad. I have emailed SMART support, who have forwarded it to Steljes, but no reply as yet.

[Mr_K]

Not sure but Drag-up / Drag Down sounds like navagational flicks for tablet / touch screen devices. It's built into the operating system, so nothing to do with the SMART software I think and you should be able to disable it.

 

What are flicks?

 

Might help?

 

 

No idea about the mouse icon.

[hallb15]

Have you tried disconnecting the RJ11 connectors for the pen tray and volume control?

 

What about connecting a different laptop to the smartboard - does it do the same thing?

[Andie]

Not sure but Drag-up / Drag Down sounds like navagational flicks for tablet / touch screen devices. It's built into the operating system, so nothing to do with the SMART software I think and you should be able to disable it.

 

What are flicks?

 

Might help?

 

 

Thanks. Flicks is on by default on all our Win 7 laptops, but no one else has reported this issue. Turned Flicks off and the drag up/down issue is gone.

[Andie]

What about connecting a different laptop to the smartboard - does it do the same thing?

 

Should have thought of that myself! Tried my laptop, also toshiba and win 7, and no issue with board on the mouse image front. Managed to replicate the drag up/down issue by being heavy handed on the board, and so turned flicks off.

 

Syeljes (SMART UK support) got back to me and said it must an issue with the mouse on the laptop and nothing to do with the SMART software, as it happens on the Windows desktop as well.

 

Think I may finally have solved the mouse image issue but will have to try this tomorrow:

 

A Large Mouse Icon Appears Below the Pointer (124970) - SMART Technologies

 

and

 

Turn the touch pointer on or off

 

In desperation, I typed "why can i see a mouse image on SMARTboard?" into Google and the third result was the SMART tech document above. Although it relates to a different older version of SMARTboard drivers, the issue is the same so I think this is the solution. No idea how this got turned on, but anyway....

[Andie]

Think I may finally have solved the mouse image issue but will have to try this tomorrow:

 

A Large Mouse Icon Appears Below the Pointer (124970) - SMART Technologies

 

and

 

Turn the touch pointer on or off

 

In desperation, I typed "why can i see a mouse image on SMARTboard?" into Google and the third result was the SMART tech document above. Although it relates to a different older version of SMARTboard drivers, the issue is the same so I think this is the solution. No idea how this got turned on, but anyway....

 

It worked!