Home Internet...

[Mr_Jiminy]

Ok so the gf has just moved house, with that she has got a new Sky package, including phone line rental.

 

So all was going fine, the phone line was supposedly activated, router sent to house, activation date was Monday the 7th.

 

The problem is, Monday has now passed, and whilst she can receive incoming calls, outgoing calls can take up to minutes before actually dialling out, also a weird noise (her words) can be heard before dialing out.

 

It's also worth noting that their is no carrier detect light on the router.

 

The better half called Sky, which resulted in them requesting she remove the front panel off of the Openreach box, checking wires etc.

 

They also asked whether the router had been plugged in prior to the activation date.

 

Any suggestions folks?

Edited October 9, 2013 by Mr_Jiminy

[glennda]

Are microfilters being used everywhere? And its not that you have the openreach built in microfilter and an additional one?

 

Dial 150 and see if you get put through to SKY or another provider - if another it means its activated wrong.

[sted]

bt just forgot to turn on my adsl until i phoned them and asked why it wasnt working

[Disaster]

Use a mobile, this aint the 90's man!

[Mr_Jiminy]

Use a mobile, this aint the 90's man!

 

Err for broadband?

 

Glennda yup tried both ways... I figure it's an exchange issue or a openreach box issue, considering the delayed period before the call will dial out it must be something along those lines.

[Mr_Jiminy]

And its not that you have the openreach built in microfilter and an additional one?

 

glennda thank you, initially thought the built in socket had been tried, the good lady tried it this evening and apparently all is working.