[sims] Hosted SLG Login issues

[Stuart_C]

Hi there,

 

Are there people out there using Capita's Hosted SLG and finding that a large number of the parents have issues logging in?

Esentially I am wondering if there is something inherantly flawed with the system where by it constantly loses login information or if there is basically a user error issue whereby people fail to read the instructions regarding password complexity or setting up security questions.

[zag]

Dont think its flawed but the login names were unnessisarily complicated from what I remember which gave our parents problems.

 

We moved to TASC insight a long time ago now and its a million times better and easier to use than SLG.

[jumpinjamez]

We have had loads of issues with parents logons and it user error mainly . zag is right the usernames and passwords are complicated which causes the problem.

 

 

I would love to move to TASC but we still have some years left on the expensive Gayeway.