Sophos gone belly up

[TechSupp]

All my clients this morning are now reporting that they are unable to access their update location which they have updated from just fine previously. If i do a reinstall on the client it installs and updates just fine from the same loaction and updates fine and I have not changed anything! Anyone had this issue before, tried a Protect from the console and it just seems to sit there not doing anything. Have installed via a batch file, so as a last resort anyone got a batch file that will install Sophos at logon and check it has done so, so that next logon it does not try and install itself again? PS I'm just fed up with Sopohs but stuck with it, aint Mondays fun!

[Dos_Box]

Moving to Enterprise Software so more people can see it.

[witch]

Have you rung Sophos support? When we used to use them I found the support very friendly and helpful

[TechSupp]

Right after talking with another techy seem to have maybe realised what the issue 'may' be, we 'upgraded' to the latest console this summer (it was not without issues!) and I now remember that the new version had to have two new users set up, one being for the update, so if these were set up and applied during tghe install to the update location the old clients may now not be able to access it, hence why they fail and a new install will work! Thats the possible reason why I have the issue but still have the problem what to do though as far as a reinstall of all clients just once and not everytime they log on.

 

Update:

In good old fashioned Sophos form, the clients have just started to update via the Protect in the console after I grouped them into a clients group I had created, so problem solved.....for the moment anyway...next!

Edited September 9, 2013 by TechSupp

[round2it]

I have a startup script

 

Will post tomorrow

[round2it]

this is what i use

 

it creates a text file to say it is installed, then if the file exists it skips the install

 

use this as a startup script

@echo OFF

REM --- Check for an existing installation of Sophos AutoUpdate

 

 

REM Uncomment out the following line to force install

if exist "C:\Program Files\Sophos\AutoUpdate\forceinstall.txt" goto _End

REM Comment out the original if exist statement

 

Rem Comment the following line to force install

rem if exist "C:\Program Files\Sophos\AutoUpdate\alsvc.exe" goto _End

REM --- Deploy to Windows 2000/XP/2003/windows7

 

\\sophos\SophosUpdate\CIDs\S000\SAVSCFXP\Setup.exe -updp "\\yourserver\SophosUpdate\CIDs\S000\SAVSCFXP" -user "domain\username" -pwd "yourpassword" -mng yes

 

 

REM Uncomment out the following line to force install

echo Sophos client installed at %time% on %date% >> "C:\Program Files\Sophos\AutoUpdate\forceinstall.txt"

 

REM --- End of the script

:_End

 

 

\\yourserver\SophosUpdate\CIDs\S000\SAVSCFXP