[sims] Incompatible database - but reporting wrong version

[MattHarwood]

Hi all,

 

Welcome back to those of us that are returning to schools this week

 

I have an issue with the SIMS Summer 2 update, and one machine. The machine is reporting in SOLUS3 that it is running version 7.153, but it's still on version 7.150 in reality - and so keeps showing the Incompatible Database error.

 

I have tried:

• Redploying 7.153 through SIMS - no joy
  
• Running SimsApplicationSetup from \\simsserver\sims\setups
  
• Checked SIMS.ini and Connect.ini
  
• Checked all permissions
  
• 
  

 

Has anyone else seen this please? This is the deputy head's machine, and she has a low tolerance of anything going wrong (I have then questioned why we use SIMS... )

 

My only idea now is to copy the Program Files directory from a working machine.

 

Thanks in advance!

[Rawns]

Hi all,

 

Welcome back to those of us that are returning to schools this week

 

I have an issue with the SIMS Summer 2 update, and one machine. The machine is reporting in SOLUS3 that it is running version 7.153, but it's still on version 7.150 in reality - and so keeps showing the Incompatible Database error.

 

I have tried:

• Redploying 7.153 through SIMS - no joy
  
• Running SimsApplicationSetup from \\simsserver\sims\setups
  
• Checked SIMS.ini and Connect.ini
  
• Checked all permissions
  
• 
  

 

Has anyone else seen this please? This is the deputy head's machine, and she has a low tolerance of anything going wrong (I have then questioned why we use SIMS... )

 

My only idea now is to copy the Program Files directory from a working machine.

 

Thanks in advance!

 

Check where SIMS is installed to on the device. If SOLUS3 is set to install to the default location, on a 64-bit machine it will install it to C:\Program Files (x86)\SISM\SIMS .net where you may have SIMS installed to C:\Program Files\SIMS\SIMS .net instead.

[MattHarwood]

Check where SIMS is installed to on the device. If SOLUS3 is set to install to the default location, on a 64-bit machine it will install it to C:\Program Files (x86)\SISM\SIMS .net where you may have SIMS installed to C:\Program Files\SIMS\SIMS .net instead.

 

Many thanks Rawns - that was it. While copying over the directory from another machine I realised there was a shortcut for (x86) and one for the 64bit Program Files. It was in both, and had updated the 'wrong' one.

 

Thanks again!