Dirsync + Password sync failing consistently after about 2 days. Event ID 611

[the_dude]

I have a ticket open with Microsoft, however I'm wondering if anyone else is experiencing this issue.

 

Steps I have done:

 

Re-run configuration wizard

 

Uninstall dirsync, re-install dirsync

 

Stand up a brand new server, load dirsync from scratch

 

After roughly 2 days without fail I get this error and dirsync stops synchronizing passwords:

 

 

 

Password synchronization failed for domain: district.local. Details:

System.ArgumentException: An item with the same key has already been added.

at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)

at System.Collections.ObjectModel.KeyedCollection`2.InsertItem(Int32 index, TItem item)

at Microsoft.Online.PasswordSynchronization.PasswordSynchronizationTask.UpdateObject(DirectorySearchBuilder searchBuilder, DirectoryAttributeSearchResult result, ChangeObject changeObject)

at Microsoft.Online.PasswordSynchronization.PasswordSynchronizationTask.BuildPasswordBatch(IList`1 passwordChanges, IEnumerable`1 changeObjects)

at Microsoft.Online.PasswordSynchronization.PasswordSynchronizationTask.BuildPasswordBatch(IList`1 changeSetObjects)

at Microsoft.Online.PasswordSynchronization.DeltaSynchronizationTask.SynchronizeCredentialsToCloud()

at Microsoft.Online.PasswordSynchronization.PasswordSynchronizationTask.SynchronizeSecrets()

at Microsoft.Online.PasswordSynchronization.SynchronizationExecutionContext.SynchronizeDomain()

at Microsoft.Online.PasswordSynchronization.SynchronizationManager.SynchronizeDomain(SynchronizationExecutionContext syncExecutionContext)

[EduTech]

Evening,

 

Yes In fact I have just been working on this issue with another EduGeek member. Please ensure that you are running the latest version of DirSync Password Sync as explained the following KB Article: Directory synchronization stops working, and Event ID 611 is logged

 

As explained in that KB, Ensure you review the steps in this article which show you how to upgrade to the latest version: Install or upgrade the Directory Sync tool

 

I need to check this again in the morning, but it appears that this has been resolved by:

 

- Un-Installing DirSync

- Restarting Server

- Install Dirsync

- Re-Run Configuration Wizard

 

You said that you have done this already, so I am a bit shocked that this has not fixed the problem for you.

 

Please review and let me know how you get on.

 

Many Thanks,

James.

[the_dude]

Thanks for the reply James, I've read that KB...the version of DirSync I'm using I downloaded off the portal on Sunday when I rebuilt the server. It's product version 1.0.6455.0815, 183MB. You are correct uninstalling dirsync, rebooting and reinstalling will work, but it blows up in about 2 days. I will have to do that tonight as I have 18,000 users and not being able to sync passwords is a bit of a problem. The ticket has been escalated in MS support. Let me know if you figure anything out with the other person you are working with. I've re-run your steps above at least 6 times....frustrated.

[EduTech]

Thanks for the reply James, I've read that KB...the version of DirSync I'm using I downloaded off the portal on Sunday when I rebuilt the server. It's product version 1.0.6455.0815, 183MB. You are correct uninstalling dirsync, rebooting and reinstalling will work, but it blows up in about 2 days. I will have to do that tonight as I have 18,000 users and not being able to sync passwords is a bit of a problem. The ticket has been escalated in MS support. Let me know if you figure anything out with the other person you are working with. I've re-run your steps above at least 6 times....frustrated.

 

Hi,

 

OK You have been having this for some time, I will speak to by MS Chaps to see if I can find some further information as i will be interested in knowing what is happening.

 

Many Thanks,

James.

[robk]

Oh dear, this looks familiar. I did the reinstall last night and its working this morning, but will keep an eye on it. Google did seem to indicate a bigger problem at microsoft's end.

[robk]

And ours has just gone bang again as well. Glad I didn't close the ms support ticket down the other night.

[robk]

@the_dude did Microsoft get back to you with anything?

@EduTech & @ jamesbmarshall is there any general info from Ms that you could share?

Edited August 23, 2013 by robk
Corrected spelling

[robk]

Ok seems @jamesbmarshall didnt work before. Maybe should learn to spell!

[EduTech]

Hi - I am not aware of any issues at the moment although hearing many people having the above problem. All of my customers generally use ADFS but I'm doing some digging.. just waiting to speak to some of the support chaps to see if they know of any issues at the moment to see if i can find out where to look.

 

It is recommended that if you are having this problem that you generate a Service Request and speak to one of the Support Representatives as they have the Escalation Powers.

 

Regards,

James.

[Cache]

Might be worth keeping an eye on/adding to this thread: Re: Dirsync - Password synchronization failed - Directory integration services - Office 365 - Microsoft Office 365 Community - looks like there is one problematic user.

 

I can't download the DirSync from the admin portal to see what version it is (I just get Error 500).

[the_dude]

@robk nothing yet. I have 2 tickets open with MS on this. Both are escalated. I'm going to give this until Monday and then I'll probably ping my MS partner and see if they can escalate it quicker. It's blown up twice since starting this thread.

[EduTech]

Can you send me a PM with your SR and if you know the escalation engineer assigned let me know who that is also and ill see if I can help.

 

Cheers,

James.

[the_dude]

Apparently a new version of DirSync came out on the 19th. MS support tells me it fixes the problem...I'll install it tonight and report back.

[EduTech]

That is why I linked you to the KB Article. Did both of you download the latest version?

 

@robk did you download the latest version, or did you re-install your existing one?

 

FYI - The latest release as far as I understand that is GA is version: 1.0.6467.10

 

James.

Edited August 24, 2013 by EduTech

[robk]

I reinstalled the existing, so hoping I can fond the new version and install over the weekend.

[EduTech]

I reinstalled the existing, so hoping I can fond the new version and install over the weekend.

 

Login to your Office 365 Admin Portal, Select Users & Groups

 

at the top where it states Active Directory Sync, Get More Information and then click on the 'Download' option within the steps to download the latest version.

 

James.

[robk]

Seems that the more information page is missing the download link. It can however be found on this page Install or upgrade the Directory Sync tool

keeping fingers crossed.

[the_dude]

just to confirm, the new version 1.0.6467.0010 does appear to fix the issue. Rebuilt Friday night and going over two days now without the dreaded 611 error. Thanks James and all.

[EduTech]

Good to hear... it is important to remember if you ever experience any issues with the likes of DirSync always make sure that you are running the latest version of the application. (if you see that error more importantly).

 

Regards,

James.